My task is make auto tracking emails from Outlook to CRM.
Now user can track emails only manually, when going to the message and click Dynamics->Track, but I need to do it automatically, and outgoing mail must tracked in CRM when user send it from Outlook (users don't want to send emails from CRM, they are all using only Outlook Web, Outlook desktop client and Outlook for Mac).
I find an answer is to make folders and auto track that folders, but the limit of this folders is 25 and this is too few for us.
Maybe some one know the desigion of auto tracking emails?
Your issue as i see it is that CRM has no knowledge of an email sent from the outlook web mail client to an external address, and therefore cannot track it.
I think you can accomplish what you need using some Exchange gymnastics (I'm more of a CRM than an Exchange guy but believe the following should work).
Create the following new mailboxes: auto-tracked#acme.com; auto-tracked-preprocess#acme.com;
Create a new Queue in CRM: auto-tracked#acme.com
Create an exchange rule to forward all outgoing emails to the auto-tracked-preprocess#acme.com mailbox.
(http://www.oxfordsbsguy.com/2013/03/09/how-to-copy-incoming-or-outgoing-emails-to-another-mailbox-in-exchange-2007-or-2010/)
Create an additional rule to process the emails hitting the auto-tracked-preprocess#acme.com mailbox to do the following:
(https://technet.microsoft.com/en-us/library/jj919237(v=exchg.150).aspx)
Add auto-tracked#acme.com as a cc recipients to the email
Redirect the email to crm-tracked#acme.com
Configure the Email Router or Server Side Sync to track all emails send to auto-tracked#acme.com
Unfortunately you cannot just bcc the emails to the auto-tracked mailbox as CRM requires that someone on the to or cc list be a CRM User or Queue.
The solution is to cause the emails you wish tracked to be cc'd to a tracked mailbox. The email should then be tracked in CRM with the correct senders and recipients. The caveat is that you will have crm-tracked#acme.com as a reciepient on all of these emails.
Related
I am currently building an automation email in SendGrid. The setup process seems very straightforward, but I can't find how or where to add a CC email address.
I've researched SendGrid's documentation and other sites to find a possible solution. Two sources had the right idea, but they provided examples using Node.js (see SendGrid Personalizations and Twilio Blog). I am needing to add a CC address inside SendGrid's Automation Email creator.
Does the SendGrid Automation system provide this capability, or is this best achieved through Node.js (or other background-handling languages)?
I don't believe that you can send an Automation with a cc.
You can track when Automation emails are sent to users by registering for the Event Webhook.
When users reply to the automation email and just get an email saying that their message was received, I assume that is because the email address you send the automation from is just set up to autorespond. You could set that email address up with the Inbound Parse Webhook so that you can trigger other events when you receive emails to that address. You could, in that case, send an email to your sales team, or register the response in a database, or forward the message to a CRM system.
If the only solution for you is to use a cc, then Automations may not work for you and you will have to send using the Mail Send API which gives you lots more control over the email being sent, but does lose the automation features.
We are developing an application that will send periodic updates and notifications to users as email. The user can opt-in and opt-out of this service via a subscribe option. However we are finding that some users are making the email as spam and as a result our account is getting suspended... Is there any way to track if our emails has been marked as Spam by a user, so that we can stop sending emails to them...
We have a GSuite service and are using Gmail SMTP to send emails
No.
But you can check if your domain is on any blacklist with tools like mxtoolbox.com. And contact those blacklists with the question what you could do to be removed from the list.
In order for a mail to be classified as spam it has to fail a multitude of tests maybe your mails have specific words in the title or the senders address is way to weird or the header is getting corrupted in a certain way or and maybe that's your problem: many people are custom filtering your emails as junk/spam.
I am currently using SMTP in a .net application to send files automatically when the user prompts the system
We have recipients setup to receive certian SSRS files, some clients want all and some clients only want one report. As such, the user just hits send and we send each client a single email with their requirements.
The issue is that since we have added this flexibility the clients have lost who is receiving the file.
Is there anyway to list all the receipients of an email in the to section or am I going to have to move all the recipients to the body of the email?
I have install osCommerce and Xampp, I am using Mercury Mail for local emails.
Now, how can i configure email setup in osCommerce, so that emails will be send to customers.
I have tried. to change the configure email setup by giving as
superadmin#localhost.com and customer1#localhost.com but emails are not sent in osCommerce system.
Where as i configure Thunderbird it perfectly working fine.
Do i need to change any other configuration files related to emails in osCommerce.
Rafee, you need to go to your admin panel, which is probably located at http://www.yourdomain.com/catalog/admin or http://www.yourdomain.com/admin or whatever you named "admin".
From there, you can adjust your OSC settings -- including mail that gets sent to you and to your customers. It doesn't matter what e-mail client you're using, whether it's MS Outlook or Mozilla, or whatever. It's all configurable through your admin panel.
If you have OSC version 2.3, which you should have if you don't, then I'd recommend an addon such as Contact Us Enhancement which is not only an enhancement for receiving e-mail, but also sending your customers the mail you're intending to send 'em (whether it's an invitation to create an account, a receipt, a thank you for the order, or whatever).
I'm using Confluence and I want to send every Confluence user the daily notifications of the changes on it without making them to suscribe that notifications manually. All my Confluence users are members of a Yahoo group, so I want to send that message to the group automatically to make my Confluence users receive it.
My first idea was to create a user in Confluence whose email address was the same as the Yahoo group, and suscribe only that user to the notifications, so the mail will be received by all the members of the group (which are the same as Confluence users). I tried it but Confluence does not send the mail to the Yahoo account (I don't know why). The outgoing mail server is well-configured, because I receive the notifications in my email account (I'm suscribed manually to the notifications).
I supposed that the problem was with Yahoo mail or maybe with Yahoo Groups, so I decided to use an intermediate email account (I could solve it with Google Grous, but I need to avoid managing another group), and I used Gmail. I configured the forwarding, but it does not work with autogenerated mails, so I tried it with hotmail, but I have the same problem.
Does anybody know how to solve it?
Gmail does not forward autogenerated mails, but if you use a mail client like Thunderbird or Outlook, the mails are forwarded.