I've left a company and the email used to access Fabric has been removed.
Now I am working in the same company and they recreated the email with the same handle. I don't know if this is the problem but I'm not receiving any email with reports and I didn't receive the Beta Tester invitation.
My status is active and the interface says that an invitation has been sent. But I'm not receiving anything.
I deleted my user from Organization using another admin account. After that I've invited my user again. No email sent at all.
Mike from Fabric here. The most likely issue is that when you left the company, our mail server recorded a bounce for a no longer valid email address. Even with the address, re-created, our mail server would still have a bounce for the address. I'd recommend sharing your email address or emailing into support(at)fabric(dot)io so we can verify that and clear the bounce if it exists.
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I have a Google Workspace (I think that is what it is called) that I use to manage a private email address for a small business.
Everything has been working fine, and I can see the user (richard) in the admin area with associated email set up. I have sent test emails to and from their email account to make sure it is working okay and everything seems to be working fine.
I have two email addresses associated with the domain, for example:
emma#domain.co.uk (me) and
richard#domain.co.uk (richard)
I use the first email address as an admin account, and they use the second one.
They've had this email account for a long time, and have had no problems, however recently they have stopped receiving emails from one sender (their accountant).
I can still send emails to the account from my own personal email address to them, and they are receiving emails from other businesses, but just this one person is sending emails to them and they aren't being received.
Things I've tried:
Checked the spam/junk folders and no emails are there
Checked to make sure the sender isn't on the blocked list
Looked at the email logs as per this suggested article and don't see any record of the incoming email that has been sent
Sent a test email to account#accountant.co.uk and richard#domain.co.uk from emma#domain.co.uk and they both receive my email. When the accountant presses "reply all" the email only gets received by emma#domain.co.uk and never arrives at richard#domain.co.uk
Sent a test email from richard#domain.co.uk to account#accountant.co.uk and she receives the email. When she replies, he doesn't get the reply.
All I can think of is she has somehow blocked him via her email client, but I need to check out all the possibilities of it being a problem at our end as she's not great with email and not sure how I'm going to navigate that one :)
Any suggestions welcome!
I have an email forwarder set up on my GoDaddy account, which works fine when sending from an individual email account, but when I sent to it from a PHP script, it never gets received.
Here are a few additional details (I feel like the first two items here might be key in figuring out the answer):
The email forwarder is on a GoDaddy account with a domain name. The Website for this domain name is hosted on another godaddy account. The nameservers set on the Domain name account are the default name servers (The website is working properly, because both accounts are GoDaddy).
I have tried setting the email forwarder up on the hosting account instead of the domain name account. Interestingly, the email then does receive emails from php mail, but it does not receive emails sent directly from an email account. Instead, I get the error message "Your message wasn't delivered to name#xxx.com because the address couldn't be found, or is unable to receive mail."
I can successfully send an email to any other email account from the same php script, so the problem is not my php mail function
I had made some changes to MX records at one point, but then changed them back. A GoDaddy support tech said that they were correct and should work
I've spent lots of time with Godaddy support, they said that they can not help me since the email forwarder is "working" when sent from a regular email account.
Sorry if I have not understood something but (I believe) I have searched enough for this.
First things first: I have successfully set up my domain (mydomain.gr) which has been verified.
I have created a custom SMTP address (contact#mydomain.gr).
I have created a route which forwards everything sent at *#mydomain.gr to my personal Gmail address.
Test 1: If I send an email from an external address (something#something.eu) to contact#mydomain.gr it is forwarded to my personal Gmail. OK!
Test 2: If I send from contact#mydomain.gr to any external address (something#something.eu) I get the error Free accounts are for test purposes only. Please upgrade or add the address to authorized recipients in Account Settings. Of course the password is correct while sending. Otherwise another error is raised.
I think I have missunderstood some things...
So here comes my question:
How can I send email from my custom SMTP email address? (I do not wish to upgrade my account since this -free- Mailgun account will handle very small amount of emails. So, 10K are more than enough for me.)
OK. After some emails with the mailgun team I finally figure it out!
All I had to do was to upgrade my account (just enter credit card info). Now I can send email from contact#mydomain.gr to anyone.
Thank you mailgun!
I have also contacted Mailgun for the issue and get response back within few minutes:
This error occurs whenever utilizing either a sandbox domain or a free account without inviting users called Authorized Recipients.
Sandbox domains always require Authorized Recipients. With free plans, which are intended for test usage, all custom domains require Authorized Recipients. With upgraded plans, which are intended for production usage, custom domains no longer require Authorized Recipients.
Please take a look at the following Help Center article for more information about the Authorized Recipient process:
https://help.mailgun.com/hc/en-us/articles/217531258-Authorized-Recipients
Then I have add the Authorize Recipients and it works like a champ!
I have a simple SMTP service which sends mails to all my clients. Though all my clients from a particular organization receive my mail, only one individual mail bounces back.
PS : He receives mails from another email client on the same host.
I am unable to figure out if the error is on our side or just the email settings of that particular user.
The error on the bounced mail is:
553:Sender is on user denylist
I Want to be sure before replying to client that the error is on his/her email settings.
Yes, that appears to be a specific block rule on the recipient side.
It looks like they are using McAfee Email Protection. The user or admin will probably need to adjust some settings. According to this page the intended recipient can follow these instructions:
To manage user’s block list navigate to Account Management > Users >
double-click on user > Sender Deny.
GitLab sends notification emails to the email address I used during registration. Can I change the target email address GitLab uses to send email notifications to?
I've already tried setting/changing my email address on my "Profile settings" but it's used only for display; it doesn't change where GitLab sends notification emails to.
OK it seems I figured out the causing issue.
As it turns out the "Email" property on my "Profile settings" does specify where GitLab sends notification emails. The problem was a bit more elaborate.
There were two GitLab accounts that had the same username! Both belonged to me; one was a regular user and the other was an admin. The two users had different email addresses; just their usernames were the same.
This caused some kind of an anomaly; even though an action was triggered for the admin user the notification email went to the email address of my other user; strange indeed.
I changed the username of one of my users to make them unique. After that, everything worked well.
Hope this will help someone in the future.