I'm an administrator of a Google apps domain and we recently reactivated an account which was suspended for around 6 months. Regular emails to this user are working well but emails to a group to which this user belongs does not seem to reach the user.
I tried deleting the user from the group and adding him again, but to no avail.
What might be the problem? And what is the solution to this?
You may refer with this thread. It suggested to check the email delivery setting and the spam folder. Here's another reference which might also help: Not getting a group’s emails
If you’re not getting emails from your group, check your email delivery setting:
Sign in to Google Groups.
Click My Groups.
Choose a group.
At the top right, click My settings.
Select Membership and email settings.
Check "Email delivery preference." Make sure that you haven’t selected "Don’t send email updates."
After making changes, click Save.
Related
Many years ago I set up my domain so Google would manage my domain's email. Today, possibly because I was accessing from another state, Google decides to suspend the service:
Your organization's Google workspace account has been suspended. Please contact your Google workspace organization administrator to re-activate your organization.
So since I'm the administrator, I try to logon with those credentials, which are correct, but they challenge me, and want me to complete an email loop, but the recovery email is in the locked domain!
There seems to be no way to get this fixed. There's some code they can send me that I'm supposed to put my domain's server to prove I'm legit, but Google controls that...I have nothing on the domain except email. I'm paying Hover as the registrar.
Any way out?
I appreciate "Only Google can help", but there's no path forward. No phone number, no button to "open a ticket", no live chat. If you can't log on as administrator, none of that is available. How would a superuser get through on a problem like this?
There is a page that says:
To get phone, chat, or email support for your legacy free account at xxxxxxx.com, you need to upgrade to Google Workspace.
To continue, switch to an administrator account. This will open the Google Admin console.
https://support.google.com/a
But I can't log in as administrator to upgrade my account so I can get support because when I log in with correct credentials, they send a challenge to an email address that's in the locked domain!
I can't be the only one this happened to, so figure they're just hiding the path to victory so they don't have to answer too many phone calls. This page might be as close as I've gotten: https://support.google.com/a/answer/6335621
When I try to open a support case under my non-admin account, it says
You do not have permission to create support cases.
I found a form to fill out: https://support.google.com/accounts/contact/disabled2
The above form accepts any email address, so you enter any email address that you currently have access to (not one that is locked, obviously).
But matter what I do, they want me to prove my identity by adding something to my domain. I've asked Hover how to do this, but have not received a response yet.
Here's the email Google sent
Your action is required in order for us to assist with your request.
We were unable to verify the DNS ownership of Google Workspace Account sengsational.com. Please follow the instructions below to verify domain ownership.
The following instructions outline the DNS record (CNAME or TXT) to add to your domain settings. Learn more
Via CNAME (preferred):
Label/Host: [eight digit number removed]
Destination/Target: google.com
Time to live (TTL): 3600 seconds / 60 minutes / 1 Hour
For more information on how to create a CNAME record, please refer to the article Add a CNAME record to your domain's DNS records. If you need assistance creating the CNAME record, please contact your hosting provider for support.
You can verify your CNAME record here.
Via TXT:
Label/Host: enter # or leave it blank
Value/Destination: google-gws-recovery-domain-verification=[eight digit number]
Time to live (TTL): 3600 seconds / 60 minutes / 1 Hour
For more information on how to create a TXT record, please refer to the article Verify your domain with a TXT record . If you need assistance creating the TXT record, please contact your hosting provider for support.
You can verify your TXT record here.
Note: Updates to DNS records may take 24-48 hours to propagate across the entire internet.
In order for us to help you with the sign-up process, please follow this link and submit your request.
Best regards,
Google Workspace Support
Key Finding:Contact the company where you have your domain registered to have them manage the DNS records.
Hover is who I pay every year to keep my domain name active. I logged on, opened a chat, pasted-in the email from Google, and they were more than happy to update those records, right there on the spot!
Then, I went back to the email that Google sent me. To complete this authentication loop, there is a button on the page to re-check DNS.
After refreshing the page, I was provided the option to change the password. After I did that, I was logged into the gSuite administrator account, finally!"
They also automatically changed the recovery email to the one I was using that was outside the domain that was locked.
We have a Powershell script that creates some guest users using the New-AzureADMSInvitation cmdlet, and its return value has a handy-dandy InviteRedeemUrl property that we include in a nice welcome email to the user to get them started with setting their account up and using our application. This works fine when inviting individual or small numbers of users.
However, we'll need to do this for many users, and carefully control when the emails go out, and I can't see any other way of retrieving this URL after-the-fact... the only option seems to be the "Resend invitation" button on the guest user in AD, which sends a Microsoft-branded email from "Microsoft Invitations" with the redeem URL, which is kind of a problem... For marketing reasons we need to put the invite redeem URL in our own welcome email, so we don't want Microsoft sending out those emails.
Is there any way to retrieve or calculate that invitation URL after the guest user had already been invited? I know I could delete and recreate the invitation itself, but that's still a manual process and I'd like to be able to create guest users in bulk first, and then retrieve those URLs in bulk once we're ready to send out emails. Especially since Azure AD itself seems to be able to fetch the redeem URLs later on via the "Resend invitation" button.
Alternatively , you can think of adding you company branding in the verification and invitation mails in azure AD.
Here is something similar you can find:-
https://learn.microsoft.com/en-us/azure/active-directory-b2c/active-directory-b2c-faqs#how-do-i-customize-verification-emails-the-content-and-the-from-field-sent-by-azure-ad-b2c
Basically you need to change the company branding in Azure active directory to have your custom logo and text.
Hope it helps.
We ended up modifying the AD invitation script to store the InviteRedeemUrl value in our CRM as a field on the customer record. Then later on when our Marketing team wants to start their email campaigns, they could include a reference to this field in the email template just like they would any other field. This way, we got all our analytics on click/open rates and retained complete control over the emails, including where each batch was being sent from (so customers could reply to the correct support staff member for their segment).
In my organisation, I have tried setting up my team member as having Basic Access and Stakeholder access.
However neither allow me to assign a work item to her.
She uses an gmail address to log in.
In my organisation->Users->User I make her a project administrator but it reverts to Custom.
In my project->Teams-> MyTeam
I can see we are both members
However when I go to assign a work item there is only 1 person in the combo box.
How do I enable the ability to assign work items to her?
[Update]
I think a Microsoft Account or AD login is needed
looking at this quick start
However if gmail accounts don't work then we should be prevented from adding them as users.
because I did not realize that I need to type part of the users name and click search.
I was mislead by the combo box with just my name in it.
When you invite a user, you are only inviting an email address and that could be Gmail, Apple, or Amazon. When they select the invitation link, they are taken to the experience where they are asked to sign in with their Microsoft account (MSA).
I'm setting up a group in my company GSuite account. I want the Email-address of the group:
to be public (i.e. Info# ...) so anybody can send email to it
I want all members to get the mail
I want that any member can answer the mail
and that by default the answer will be sent to the whole group and to the public email it came from.
I've succeeded with all but the last point. I can set it so the answer goes to the whle group, or to the external address, but I want both (why?: So all in the group know that that email has been taken care of). Is that possible?
As i could see the request you have made up is possible.
First 3 are very easy and basic requirement which is common in all big organizations. Make sure you have Paid Subscription to gsuite as under Legacy/Grandfathered/Free/Standard account the feature isn't included. For the last issue state the Solution is as follows
Login to Gsuite Admin
Click on Group on Dashboard
Select the Group you would like add the role to
Click on Access Settings
Once the page is load click On Settings then Under submenu click Email options
Find option called "Post replies" and select "To Entire Group"
After doing this when some other member of the group replies to an email it will send to entire group and to the sender is already under the reply algorithm.
Please let me know if need any other assistance. For better understandings i have attached an screenshot.
Hope this helps!
2021 - now you can find this in admin.google.com > groups > "group name" > settings, there "Publish posts" tick "External". See https://support.google.com/a/thread/63946400/cannot-set-who-can-post-permissions-to-anyone-on-the-web-for-new-groups?hl=en&msgid=70496603 .
I have generated the codes with app script in order to send emails automatically if users changed some values in google spreadsheet, which is working fine.
Now I am sharing my google spreadsheet with the app script to two more person (e.g: PersonA, PersonB). Thus, I want whoever changes anything on google spreadsheet will be sending an email under his/her own account. E.g: [All of us needs to edit within the google spreadsheet itself, without going to the "current web app url", (thanks Cameron Roberts for the clarification] if PersonA changes anything, then an email will be sent out under PersonA's account, and an email will be sent out under PersonB's account if PersonB changes anything.
I did something based on the advice from user2970721 and Cameron Roberts. I adjusted "Deploy web App" as "User accessing the web app". e.g:
I also asked PersonA & PersonB to do the same under their accounts and made sure they have triggered the script at least once. e.g:
My issue is that after I have done all these mentioned above, no matter who changes anything on google spreadsheet, emails were always sent out from PersonB's account (my best guess is that I messed up something and PersonB was the last one who triggered the script).
Does the "Project version" need to be different for me, PersonA, and PersonB, or anything else I need to change? Any help would be greatly appreciated!
First, Your project versions do not need to be different for each user.
I'm assuming you are using the On Change event, rather than a web-app. If that's the case, you should disable the WebApp entirely, as it's not needed.
When PersonA creates an On Change trigger, that will be triggered anytime any user (eg PersonA or PersonB) edits the spreadsheet. When it is triggered the code will execute as PersonA , because PersonA created the trigger. As a result, the email will be sent from PersonA's account.
For the scenario you describe, where both PersonA and PersonB have created OnChange triggers and authorised the script. I would expect emails to be sent from both accounts that have created triggers.
To send only one email, from the account that did the edit, I think you would need to do a check to determine if the user who did the edit matches the user under who's authority the script is running. I've never done this before and the docs don't really make it clear if it's possible.
Try checking the User object (Eg e.user) included with the Change event, and see if that email address is reflecting the different users making the edits.
If it is, you can compare it with the effective user and send the email if they match.
https://developers.google.com/apps-script/reference/base/user
https://developers.google.com/apps-script/reference/base/session#getEffectiveUser()
Finally, it might be simpler to just include the address of the person making the edit in your email subject, and just have all the emails send from one account. That way you know who made the edit, but don't need to have every user create a trigger and do all the extra checking.