Paypal : hosted button payments fail with code=AMOUNT_ERROR - paypal

I've been using paypal buttons for years, using IPN to process the payment.
Some of these buttons have stopped working a couple of days ago. They produce an error as can be seen on the following image :
(screenshot)
These buttons have been created using Paypal online tools and their HTML code refers to some paypal UR3ZPGJAT7M data that is edited on the paypal site (and that should hopefully be correct ?)(Note : UR3ZPGJAT7M is an edited value).
<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="UR3ZPGJAT7M">
<table>
<tr><td><input type="hidden" name="on0" value="Expédition">Expédition</td></tr><tr><td><select name="os0">
<option value="Expédition en France">Expédition en France €25,00 EUR</option>
<option value="Expédition en Europe">Expédition en Europe €27,00 EUR</option>
<option value="Reste du Monde">Reste du Monde €30,00 EUR</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="EUR">
<input type="image" src="https://www.paypalobjects.com/fr_FR/FR/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal, le réflexe sécurité pour payer en ligne">
<img alt="" border="0" src="https://www.paypalobjects.com/fr_FR/i/scr/pixel.gif" width="1" height="1">
</form>
As can be seen in the screenshot, the feedback url contains the following query string : "&code=AMOUNT_ERROR"
I tried to change the amount value in the paypal online button edit form that defines the UR3ZPGJAT7M code.
I tried various values for the decimal separator :
25.00
25,00
25
but all fail.
I have looked around but couldnt find any solution for this issue.
Paypal support doesnt answer at all.
How can i fix this ?
[EDIT]
Paypal changed their payment forms UI some days ago so it is probably related to this change.
When i create a new button from scratch and feeds it with all same parameters in Paypal's online button creation forms, the new button works fine. So there is a way to enable my buttons : create them anew from scratch as cart buttons. But I have 30+ such registered buttons and i'd appreciate to avoid to recreate all of them anew !
Some other buttons work fine. I notice some of the buttons that work lead to an english form, where decimal separator is '.' . In the "hosted buttons" creation page, the separator for EUR and french langage is automaticaly added as ','.
I found a related issue on paypal support site : https://www.paypal-community.com/t5/PayPal-HTML-Buttons/Update-your-PayPal-buttons-before-29th-March-2017/m-p/1127596 The user found out why his buttons failed : because of inventory. He had to cancel inventory request. But my buttons doent use inventory.

Paypal seems to have problems with special characters within the value fields by default. By adding the declaration for UTF-8 the form validation seems to work flawless. This did the trick for me:
<input type="hidden" name="charset" value="utf-8">
Another workaround could be the character cleanup of the values attribute like:
value="my_value_1">

I had the same problem and solved by changing the currency_code from "USA" to "USD". For example:
<input type="hidden" name="currency_code" value="USD">

Please refer the link https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ2067&expand=true&locale=en_US for more details on the resolution of the issue.
Thanks,
Kavitha

As a conclusion i had to change all buggy buttons and create them anew.
Editing them in paypal online button creation forms did not help.
It looks like the oldest hosted paypal buttons are not compatible with new 2017 paypal API.

I had a similar problem recently.
I know PayPal made some changes on March 29th, but my site is brand new, i.e. I created my first PayPal button after March 29th.
The site went live April 6th, and the button stopped working after April 17th (the last payment came on that day).
I'm in Germany and my site is in German, so my payment options contain umlauts, and , as decimal separators.
My old button (the one that suddenly stopped working) looked like this:
<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="ABCDEFGHIJKLM">
<table>
<tr><td><input type="hidden" name="on0" value="Betrag:">Betrag:</td></tr><tr><td><select name="os0">
<option value="Gebühr">Gebühr €3,50 EUR</option>
<option value="Gebühr und Spende">Gebühr und Spende €5,00 EUR</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="EUR">
<input type="image" src="https://www.paypalobjects.com/de_DE/DE/i/btn/btn_paynowCC_LG.gif" border="0" name="submit" alt="Jetzt einfach, schnell und sicher online bezahlen – mit PayPal.">
<img alt="" border="0" src="https://www.paypalobjects.com/de_DE/i/scr/pixel.gif" width="1" height="1">
<input type="hidden" name="notify_url" value="https://example.com/notify/?id=xyz">
</form>
I contacted PayPal support, and at first, the guy advised me to change the decimal separators in the numbers from , (German decimal separators) to . (English decimal separators).
That didn't change anything...and I suspected the umlauts in Gebühr to be the culprit, so I asked if PayPal has any known problems with umlauts.
The answer was "yes, maybe sometimes" and I got the advice to re-create the buttons without umlauts.
This did help, and my current (working) button now looks like this:
<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="MLKJIHGFEDCBA">
<table>
<tr><td><input type="hidden" name="on0" value="Betrag">Betrag</td></tr><tr><td><select name="os0">
<option value="Gebuehr">Gebuehr €3,50 EUR</option>
<option value="Gebuehr und Spende">Gebuehr und Spende €5,00 EUR</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="EUR">
<input type="image" src="https://www.paypalobjects.com/de_DE/DE/i/btn/btn_paynowCC_LG.gif" border="0" name="submit" alt="Jetzt einfach, schnell und sicher online bezahlen – mit PayPal.">
<img alt="" border="0" src="https://www.paypalobjects.com/de_DE/i/scr/pixel.gif" width="1" height="1">
<input type="hidden" name="notify_url" value="https://example.com/notify/?id=xyz">
</form>
I just omitted the umlauts (ü is the same like ue).
Note that the prices still contain commas as decimal separators and the € sign.
I tried to enter the prices with ., but the German PayPal site didn't let me (because it's not correct in German).
The price in the €3,50 EUR format (including the € sign) was inserted into the HTML code by PayPal as a result of me just entering 3,50 and choosing EUR as the currency.
So in the end, it's working...for now.
I hope it won't silently stop working again, but frankly I'm not sure.
On one hand, the PayPal UI lets me create buttons with umlauts and commas, without any kind of warning that this could lead to problems.
But on the other hand PayPal's support suspects umlauts and commas to be an issue.
Then again, I thought about changing my HTML code from Gebuehr €3,50 EUR to Gebühr €3.50 EUR to make absolutely sure there will not be issues with umlauts/commas again.
But who knows what will happen when my site posts Gebühr €3.50 EUR, and PayPal has saved Gebuehr €3,50 EUR in the button definition in their systems...

I had the same error starting in late July, 2017. Found it to be caused by a comma in the amount, for example: <input type="hidden" name="amount" value="1,430">
Removing the comma corrected the PayPal error.
The form had been used for years with no such problem before.

I was using the dropdown option, with Hebrew text inside. Once I changed all the options to only read English text, everything worked fine (even though the PayPal website generated the Hebrew form for me).

I meet the issue because <input type="hidden" name="amount" value="$999">, change $999 to 999 and it fixed.
post it here in case someone else met the same issue

I had this error using BRL money. The issue was using 'ç' and accent(~/´)

Related

PayPal: skip trial period

I have created a hosted PayPal button for monthly subscription and included its code on my website.
The subscription offers a free trial period of 1 week.
I would like to check if the user has already used their trial and is trying to subscribe again. And if so, how do I let PayPal know that it should not allow a trial period for that user?
The button's code looks something like this:
<form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="ABCDEFGHIJKLM">
<input type="hidden" name="on0" value="Your email">
<label for="plan-email">Your email</label>
<input id="plan-email" type="email" name="os0" placeholder="joanne.doe#gmail.com" required maxlength="200">
<button type="submit">Subscribe</button>
</form>
It would be even better, if you know a way to use Subscription Plan (created in https://www.paypal.com/billing/plans) as an HTML form similar to the one above (pure HTML form, without using PayPal JavaScript SDK) instead of a Button (created in https://www.paypal.com/buttons/). I need to pass an extra option (user's email) to PayPal as well as whether to allow a trial period or not.

Unable to test sandbox accounts on paypal

<form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_donations">
<input type="hidden" name="business" value="6DHWKYCKBGXFS">
<input type="hidden" name="lc" value="US">
<input type="hidden" name="currency_code" value="USD">
<input type="hidden" name="bn" value="PP-DonationsBF:btn_donateCC_LG.gif:NonHosted">
<input type="image" src="https://www.sandbox.paypal.com/en_US/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.sandbox.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>
I have been trying it for weeks but no luck. what i have done so far is created two accounts on developer site then with business account i created donate button whose code is above.I pasted it on plain html page and it directed me to
https://www.paypal.com/us/cgi-bin/webscr?cmd=_flow&SESSION=bnXFinACSxCb1ODnXhGUvOIt9PAh_P89ZBULZpUJW...
where i entered my buyer account but i dont know why its keep sayiing "Please check your emai and password" . i have checked it hundred of times but i dont know why its not accepting this.Please help me , I am in big trouble.
Finaly after trying for weeks I found the solutuion.The four point in this https://developer.paypal.com/docs/classic/paypal-payments-standard/ht_test-pps-buttons/ tutorial is wrong. You dont create a button like that for testing purpose but rather go to profile>selling tools>create new button . Probably it will be helpful for someone..
If you are trying to tested this with your test buyer accounts, your seller accounts also needs to be set up in the sandbox. The above code is pointing to the live site "www.paypal.com", if you are trying to use your test seller and buyer accounts, the URL needs to be "www.sandbox.paypal.com"

paypal amount 0 on order summery page

Amount $0 on order summery page.
My Code for Buy Now Button is
<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="AF">
<input type="hidden" name="amount" value="10.10">
<table>
<tr><td><input type="hidden" name="on0" value="License Option">License Option</td></tr><tr><td><select name="os0">
<option value="Single User">Single User </option>
<option value="Site License">Site License </option>
<option value="Global License">Global License </option>
</select> </td></tr>
</table>
<input type="image" src="https://www.paypalobjects.com/en_GB/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal – The safer, easier way to pay online.">
<img alt="" border="0" src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" width="1" height="1">
</form>
It looks like you have modified the button, which is what's probably causing the issue. When using a hosted button, typically the amount doesn't appear in the code. This is one of the reasons behind the hosted button, it keeps a person from viewing the code and modifying the amount. If you added the line of code in there for the amount, after creating your button this is probably the issue. Either you need to set the amount when creating the button in your account if you are wanting to use a hosted button. Otherwise if you want to be able to edit the amount in the code, you need to create a non hosted, clear text button. This can be done by setting your button not to be hosted on step 2 of the button creation process. Then once the code is generated, it will be encrypted. You have to then select clear text/un-encrypted to generate the HTML code that you can edit.
If you are trying to create button in your PayPal account, please do not change the name and value fields generated there. All data are saved in PayPal system and could not be modified in code line. If you are trying to create a customized button, please refer to below page for its details.
https://developer.paypal.com/webapps/developer/docs/classic/paypal-payments-standard/integration-guide/buynow_buttons/#id08A2G0920QN
https://developer.paypal.com/webapps/developer/docs/classic/paypal-payments-standard/integration-guide/Appx_websitestandard_htmlvariables/

Paypal Custom Link

Regarding paypal buttons, I see plenty of stuff online that talks about creating a custom button to use in place in lieu of their official buttons.
What if I skipped using a button entirely and just used its alt tag to say what the link is?
<form target="_blank" action="https://www.paypal.com/cgi­bin/webscr" method="post">
<input type="hidden" name="cmd" value="_donations">
<input type="hidden" name="business" value="">
<input type="hidden" name="no_shipping" value="2">
<input type="hidden" name="item_name" value="Blah blah blah">
<input type="hidden" name="currency_code" value="USD" />
<input type="hidden" name="no_note" value="1" />
<input class="alty" type="image" src="" border="0" name="submit" alt="Donation to specific project">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>
Just realized this doesn't work in Chrome, but it does work in FF. I'm just asking, say it did work in all browsers, would this be allowed, ie, just using alt tags to make it clear that it's a link to paypal's page?
Are there are workarounds that allows you to use a word/sentence that's a link to paypal's page, short of using paypal's email link?
In case anyone asks why I'm not using paypal's email link - it's because I cannot change the email address for that that link, whereas if I use code as in above, I can change the email address so the notification can go the the right person. (there are multiple programs in one department).
Advice?
Yes you can do it in this way also . You are allowed to use your link or images to direct to the PayPal checkout page .
And as far as the above code is concerned its working fine in chrome too , just tested it out .

PayPal: Simple button getting 'contains an incorrectly formatted item amount'

I know there are many questions like this already on SO but none of their answers are working for me.
I am using the simple button form:
<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input name="cmd" type="hidden" value="_s-xclick" />
<input type="hidden" name="amount" value="500.00">
<input type="hidden" name="currency_code" value="AUD">
<input name="hosted_button_id" type="hidden" value="XXXXX" />
<input alt="PayPal — The safer, easier way to pay online." name="submit" src="https://www.paypalobjects.com/en_AU/i/btn/btn_paynowCC_LG.gif" type="image" />
<img src="https://www.paypalobjects.com/en_AU/i/scr/pixel.gif" border="0" alt="" width="1" height="1" />
</form>
But get the error:
The link you have used to enter the PayPal system contains an incorrectly formatted item amount.
From what I've researched it is because the value needs 2 decimal places and no currency symbol. But as you can see I've tried that. Other versions I have tried are:
value=500.00>
value="$500.00">
value="500">
value="500.00">
value='500.00'>
Would anyone know what's going on? Thanks!
OK I think I have solved it.
The issue seems to be I was using a hosted Buy Now button rather then normal buy now button. The only difference I can tell is the line
<input name="hosted_button_id" type="hidden" value="XXXXX" />
After much struggling and 2 useless calls to PayPal I found the button I was meant to use here:
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_html_buynow_buttons#id089UG070BRO
Let me say for the record that the PayPal API documentation is a complete nightmare!