I am new to the Entitlement Process and Milestones using the OOTB implementations. In my org, two business hours (1 for SLA and 1 for OLA) set with different timezone. Each business hours configured to work 9 AM to 6 PM.
Extending the question from link : What will be the time trigger value based on the Business hour in salesforce? .
I have some SLA which has 5 days of deadline. As per formula ((EOB-SOB) * MPH) * NOBD), I need to get clarification on below if its correct:
EOB = Assume 5 days deadline, so 14/05/17
SOB = Today, so 09/05/17
MPH = 60 minutes
NOB = 5, What do I need to consider here? As No. of business day means 5 days
here, as 5 days of deadline?? Please clarify.
One thing which is observed for 5 days business: as per formula 5*60*5=1500 or 5*60*9 (no of business hours)=2700. As per 2nd logic I implemented, but OOTB not showing 5 days, its only showing the 2 days why ?
First of all, regarding: What will be the time trigger value based on the Business hour in salesforce?
EOB, stood for end of Business day, so 19:00 or 7 PM
SOB, was 10 AM in your sample
I have cleared up my original answer on that question as well.
Current question
Target Response (Days) showing 2 for 45 hours....
Ah, eh, yes tricky and often asked for. The 2 is simple 45/24 and then rounded off...
It is not business days!
There are some ideas on the Idea Exchange for this, but for now this is how it is.
Related
I have a requirement to calculate a persons total activity, for each month that they have activity. I'll give a couple of examples to demonstrate my needs:
Client A - Service starts 15th April and ends 5th June. They are scheduled to receive 7 hours per week of activity.
Client B - Service Starts 15th April and ends 20th April. They are scheduled to receive 14 hours per week.
Given the above I would want a table that shows the following:
Clients
April Hrs
May Hrs
June Hrs
Client A
16
31
5
Client B
10
Total Activity
26
31
5
Currently we are having to calculate each month individually and stack up the table with each months data. Is there a way to generate this calculation across months, taking into account the start dates, end dates, and commissioned hours activity per week and calculate the actual received activity in each month?
Thanks in advance!
I have 2 data sources:
1) Eligible Devices to be changed to a newer model
2) Devices actually changed to a new model
These could be for example computer devices which are after a certain time required to be changed to a newer version i.e. end of life of a product.
As this is a blended data source, so i cannot apply an LOD.
The calculation i am trying to achieve is:
Jan 2017: There are 100 eligible devices but actually only 85 got refreshed. hence there are 15 device which are carried forward to the next month
Feb 2017: There are 200 eligible devices but actually only 160 got refreshed, plus 15 from Jan 15 so the total opening bal for Feb = 200 + 15 = 215 and then 160 to be deducted i.e. 55.
The same process will continue for all the other months and year.
The challenge:
Lets say by actual - eligible is named as Diff. This number should only take actual - eligible for the first month. from second month onward it should take actual - eligible and then the balance from previous month i.e. look up
How do i write a calc which only shows the calculation as described above for first month and then a look up + actual - eligible from previous month from next month onwards.
There would be month and year columns in filters, if i remove any year or month filter, the carry forward from that period will not be accounted for.
Sounds like Running_Sum([Diff]) ahould do the trick as long as you set the partitioning and addressing correctly.
I'm trying to interface with a program at work and I have to provide data based on dates.
However the weeks don't seem to be standard, this is not ISO, this is not calendar, what is it?
the only thing I can think of right now is to go from 2018 and add 7 days again and again until I reach the date I need. Then compute which years have 52 or 53 weeks and do some math to get to the week that I'm interested in.
[the week] goes from staturday to friday
if the week has 4 or more days being part of a specific year then it's a week of the said year
The WeekFields class of my Java 9 knows a lot of locales that have Saturday as first day of week, but they all require just 1 day in week 1 of the year. Your observations and mine both seem to indicate that this could be a homegrown system.
If you are using Java, WeekFields.of(DayOfWeek.SATURDAY, 4) will give you the definition of weeks used by the program you are interfacing with.
I'm pretty new in Tableau. I have looked at the forum already and the answered suggested. But I'm not quite sure it match my question.
I have a bunch of records. This is about registration for a sport lesson depending on time. All of them have a start date and and some of them a finish date. The other never finish (They continue until date T with T = now).
My goal is to compare only the first 6 months of all my records, I think there are 50 of them, like the evolution during this period of time. So, for some the start date would be in January 2009, for some other, it would be in May 2016, etc.
As field provided, I have the start date and the number of person that have subscribed those lesson through time.
So, do you if there is any to achieve this goal? Is there enough detail for you to understand what I am saying ?
Thx to you guys !!
EDIT
You can find enclosed a screenshot of the result that I already have.
number of registration for all lesson through time
I'm not sure to be clear, what I try to do is to compare the first 6 months only of each courses. So the evolution of the first 6 months of this course compare to the evolution of the first 6 months of this other course and so on :)
If I understand your question correctly you are wanting to show only the first six months of your data but you want this by each category.
I am assumuming that by definition this means 6 months from the first record in your data for each category.
In order to achieve this I would create a true/false flag using a level of detail expression. As you are new to tableau I would suggest you do some reading on this but basically you can force a calculation to be at a certain level of the data rather than at the row level. You use this to find the minimum date in the table and then use a date diff to return true if the actual date field is within 6 months of this.
Create a calculated field as follows:
[date] <= DATEADD('month', 6, { FIXED [category] :min([date])})
Then drag this onto your filters pane and select "TRUE". This should give you only the first six months of records for each category.
Let me know if you need anything else.
I have 2 variables: date (in datetime class) and practices. I need to know how many practices a subject did per day. However, some days are missed so I need to be able to spot those and tell Matlab to give as output Day X(missing) = zero practices.
Here is an example of my variables:
Date:
06-Feb-2016 12:47:32
07-Feb-2016 12:46:24
08-Feb-2016 12:51:10
10-Feb-2016 11:42:46
11-Feb-2016 00:19:46
12-Feb-2016 13:07:36
Practices:
6
8
10
12
16
18
Practices are cumulative so I need to subtract Day2-Day1 to know how many practices the subject did in Day1. For example, on Feb 7 subject did 2 practices (8-6). My main difficulty here is how to spot the missing days? In this case, subject missed the Feb 9. How can I get matlab to give me the number of practices for days performed and practices=0 for the missing days?
Thank you!