I am using Magento Enterprise 2.2.3 and am experiencing an issue in the abandoned cart functionality. I have set an abandoned cart email without setting the number of days and without any other conditions. I am getting the customer listed in matched customers section the first time he abandons the cart and the email is being sent. The second time the user abandons the cart, the matching customers list is not updated and hence email is not sent.
Anyone else experiencing this issue?
This is a known bug that should have been patched -- try updating the software.
Related
Platform M2.3.4
Date: 29-Apr-2020
Situation: There was a configuration error in Redis & Varnish settings that caused checkout issues making the checkout time much longer than expected for users due to excessive memory overload on checkout sessions.
Customers were able to add products in cart, proceed to checkout and clicked PLACE ORDER.
ERROR EXPERIENCED: Critical error when Paying by PayPal forever spinning wheel when paying via Card.
On investigation the payments were successful, sometimes numerous as they thought things failed and tried again. All orders had Order numbers in the payment provider platform, eg PayPal, Adyen, Amazon Pay.
However, these were not present in Magento. We would like to process these orders but there are not sufficient order details like product info (Colour-size/variant) present in the payment system.
For customers who waited for 3-4 mins for the page to complete and saw the success page, the orders were created successfully in Magento backend.
Is there a way to complete the order and have it created in Magento 2 since it seems to already assign an order number to the transactions which are in Payment systems like PayPal and Adyen but no order present in Magento visible view?
An example order number was 000046777
How can I get to create/complete these orders in Magento since Magento order numbers were already assigned?
Is it possible to see these orders in the database, if so, how?
If it is impossible to retrieve these orders from Magento or the DB, how can I create new orders manually and assign the existing order numbers that were captured/assigned by Magento in the payment system when the failure occur?
You can try to specify (find by reserved order id in quote table) and convert programmatically the quote to order which is failed
https://magento.stackexchange.com/questions/108561/how-to-convert-a-quote-to-order
I have migrated our Magento store 1.9 to 2.3. I have only one tax policy 10% for US California customers.
But I tried to make the payment with California address it came back to cart page with error.
PayPal gateway has rejected request. The totals of the cart item amounts do not match order amounts (#10413: Transaction refused because of an invalid
When I checked the code, it shows tax twice, but I couldn't find the where its coming from.
Is there any solution for that
Need to narrow down the issue first:
Check if having class preference and plugins and observer events that override or being triggered while processing Paypal gateway.
Also check if the issue still exists by removing tax policy 10% US California customers
Hope it helps, thanks
PayPal made some changes to their site this week and since then the contents of the shopping cart are no longer showing on the Transaction details page, nor in the csv activity download. This issue applies to older transactions too - ones that were working before the site changes.
For info, the shopping cart details do still appear on the confirmation email sent by Paypal.
Does anyone know what might be causing this?
I get at least five customers a week asking me to rectify their incorrect shipping address (and I have to deal with several non-receipt disputes per month).
I don't use any kind of shopping cart software to handle addresses on my site - it all happens over at PayPal.
What's happening is this: customers are directed to PayPal's checkout page and WITHOUT REALIZING they assign an old shipping address (which PayPal has kept on file since their last purchase).
Is there a way to force the customer to MANUALLY enter their shipping address when they arrive at PayPal's checkout?
Many thanks for your help.
I use Zapier to send PayPal IPN messages to Freshbooks to create new clients from a sale.
A few seconds earlier Zapier sends a message from my Wufoo order forms to create a new invoice (I then link them up manually after in Freshbooks).
Wufoo hijacks the Freshbooks API and my Zapier 'Zaps' from PayPal to Freshbooks fail.
I get around this by going to PayPal IPN history once per day and resending the IPN messages making the Zaps successful.
This is not too much trouble for me.
However, for the past 2 weeks or so the resend message on the PayPal IPN history page has not been working. It says successful but does not add the usual '(resent)' items to the history list and nothing is being sent to Zapier.
Is there a known issue with IPN history at the moment? Anything else I can do or just have to wait for PayPal to fix it?
Cheers,
P.
Yes, this is a known issue as I have had the same problems for the last couple of weeks. I sent a trouble ticket to Paypal and received the following response: "Thank you for contacting PayPal Merchant Technical Services. We are aware of this issue and we are working to resolve it.
I will research this matter further and update you with more information as it becomes available."
That was 4/13. I sent another message today asking for an update, but have not yet received a response.
Hope this helps.
After pestering tech support some more I got this answer:
"the update for the History is planed for next week."