Have a support ticket logged in, but in case anyone know something about this error.
It happens when trying to submit payment form with hosted fields. I have tried with few from the testing cards and on more than one sandbox account same error.
I found out. We were sending the payment with a really large amount to charge the credit card. So that was the problem in case someone have that error - check what you are trying to charge your users.
Related
When I'm trying to make a payment in the sandbox environment I get this message all the time:
[ERRORCODE] => 5041 [ERRORMSG] => We're sorry, we can't complete this payment with the selected card at this time. Please try another card.
I tried several different card numbers with no luck. I have also tried the same card which is associated with the test buyer account with no luck.
However paying with paypal account works fine with that test account.
Also I cannot find any information about the error message and for why it is happening.
Any clue what could be the problem?
Can you try to use the credit card from the following url:-
http://www.getcreditcardnumbers.com/
http://www.fakenamegenerator.com/
Most the time the cards are working fine for testing.
Regards,
Giovani
I have Sandbox Business-Pro Account.
I many times check my settings in code, but every time i got a message:
{"error":[{"L_ERRORCODE":"10501","L_SHORTMESSAGE":"Invalid Configuration","L_LONGMESSAGE":"This transaction
cannot be processed due to an invalid merchant configuration.","L_SEVERITYCODE":"Error"}]}
I create a new Business-Pro Account, but got the same message.
Someone know how i can fix this problem?
All solution what i found in web not working for me.
Thank!!
Since this is an account configuration question, you should contact PayPal Merchant Technical Support. They have the access and knowledge to help ensure your account is set up properly.
A link on PayPal HELP sent me to this site. Not sure of the relationship if any, with PayPal.
Getting this error when using sandbox:
Sandbox error message:
"PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem."
We use a custom ColdFusion shopping cart for our ecommerce site. The form we use works fine for our live, actual payment to PayPal. However, when we add the sandbox part of the URL for testing, we receive the following error message from PayPal:
“PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem.”
I have both the personal and business accounts set up on the developer sites and am using the business account on sandbox form.. That seemed to go okay But that’s as far as I got. Once that was done there was no guide I could find to suggest what to do next.
I’ve checked my developer account activity and history and there is none.
I continue to get this error also: “We’re sorry, but something went wrong. Please try again.” It’s at this URL:
https://developer.paypal.com/webapps/developer/applications/myapps
paypal sandbox merchant account error
At the URL above, the forum suggestion stated: “ .. click the link for sandbox accounts on the left” of the Applications Tab. But there is nothing there indicating “sandbox account” on the left side or anywhere.
I’d really like to see an example of a sandbox paypal form. There is a suggestion that this be used:
I have no idea how that should be incorporated. The question mark suggests a url, but where, in the form POST. Again, and example might clear all this up. Can’t find one. Or like this:
https://www.sandbox.paypal.com/cgi-bin/webscr?business=staff#domain.com.
I guess I need to “create a preconfigured test seller account.” But where? How? Just a big circle.
I’ve read other examples from others here in this forum but the suggestions don’t always seem to match up with the actual page, perhaps paypay developer site changed. So confusing. Round and round.
Obviously, everything else is working so we have the correct setup to charge but something must be wrong with the sandbox account. We have both business and personal accounts set up but the error remains. I’ve spent two hours researching but cannot find a clue to what the problem may be. The massive amount of data on PayPal is no help I’ve yet been able to find.
We’d use the standard Buy Now buttons but they have built in payment amounts. Our payment amounts change dynamically so we need to use a variable in the form of the payment amount so that’s why we decided to use a custom form.
I would ask that someone point me to an example of the basic html form looks like and the requirements of that form (allowing custom price amounts based on a variable amount) to send to PayPal sandbox. I imagine it’s not the form but something else because we must have that form correct or it would not work when sending an actual charge (with the sandbox of the form post removed).
So, more importantly, what might be wrong in the sandbox developer setup? There seems to be no way to test the accuracy of the setup on PayPal developer site, unless I’ve missed it somewhere. I’m a ColdFusion programmer and developer but this is too confusing. Obviously I’m not that great of a programmer.
Here is a sample of the redirect to Sandbox.PayPal.com:
https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_xclick&business=staff#domain.com
You were just missing the cmd variable and value. You can pop your amount value in there and the item_name. If you want to see the actual HTML form I can drop one in here for you.
Here is a list of variables for PayPal Standard you can use:
https://developer.paypal.com/webapps/developer/docs/classic/paypal-payments-standard/integration-guide/wp_standard_overview/
To create a Sandbox account you'll need to sign into Developer.PayPal.com, click on "Applications", then go to the "Sandbox accounts" section. You can create a new account there.
I've come here in a bid to try and solve what seems like a blackhole that nobody in paypal can help us with.
We've a business account. Paypal Express (digital goods). Verified, restrictions lifted etc...
We've got paypal express integrated fine as our sole payment method. But there's a problem. ANY paypal account funded by a credit card will just flat out fail and give a 10417 error.
Overview
Customer A has an existing paypal balance of $10
Customer B has an existing paypal balance of $0 but has their account
funded by credit card.
Customer A has no problems on our site with any transaction below $10.
Customer B gets an error upon payment. More specifically, a 10417 error.
Now before anyone says it, we have checked with card issuers etc... so we're 100% sure this is not an error with cards or banks (as the 10417 error tends to suggest). We've literally tested this with a dozen verified / clean paypal accounts in different countries with different card types & different issuing banks. All of them fail and sandbox gives us no clues either...
Can anyone throw us a bone here or think of any possible reason this could be happening? It would be much appreciated...
Update: Resolved: Turns out it was a problem with our account and more specifically our category of industry. It would have helped of course had someone told me that the half a dozen or so times I called over the past week - yesterday on the phone i asked an agent if she was 100% certain this was a problem with a customers card, bank or billing address. I knew it wasn't so i wanted just to see if she'd commit to it. Her response - "yes sir, i'm 100% certain". Sums it all up. Hopefully this will help someone else out there... if you're getting 10417 errors, try changing the business category or subcategory in a bid to stop you going insane...
Ran into the exact same issue, paypal support was not very helpful
Turns out the problem was the business URL was set to http instead of https
Our business website redirects from http -> https, but this redirect seems to cause a problem at checkout for paypal
Once we changed the business url, customers were able to proceed with payments
Solution:
Log in to paypal
Navigate to https://www.paypal.com/businessprofile/settings/info/edit
Edit the business profile and make sure "Business URL" is set to https://
I'm getting this intermittent message on checkout in BigCommerce.
Your financial institution has indicated that it could not successfully authenticate this transaction. To protect against unauthorized use, this card cannot be used to complete your purchase. You may complete the purchase by selecting another form of payment or use a different card.
My API is correct with Paypal Payments Pro, Check out works and then doesn't work. Tried a few cards, sometimes the card worked, and sometimes it didn't. Here is the error message.
Your financial institution has indicated that it could not successfully authenticate this transaction. To protect against unauthorized use, this card cannot be used to complete your purchase. You may complete the purchase by selecting another form of payment or use a different card.
I have the same account setup on another BigCommerce site and never had a problem.
If you have another BigCommerce site and are using the PayPal account, make sure that your starting invoice numbers are far enough apart, otherwise you will be sending duplicate invoice numbers to PayPal and end they'll return an error. I was getting the same error, and I just set had to set one of my store's starting invoice number (under store settings/misc) to a really high number. This fixed the problem. Thanks BigCommerce tech support guy!
(You should be able to see what error you are getting by going through your store logs)