integrating Zendesk with " Hermes " the telephony system - telephony

I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.
I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???
Any help appreciated!

Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint. A more detailed step-by-step guide can be found here.

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I'm currently using the Facebook Business Manager API to automatically create new Child Business Managers using the 2-tier Business Manager solution.
https://developers.facebook.com/docs/marketing-api/2tier-bm-solution
The only steps I am unable to find documentation for are adding a domain and exporting the DNS txt record for verification. https://developers.facebook.com/docs/sharing/domain-verification/verifying-your-domain/
Has anyone accomplished this using the API?
Confirmed by Facebook Engineering support that this endpoint doesn't exist (yet).

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having Google provide authentication/identification of users against a customer's directory (only their directory, not all of google).
receiving role information that describes the user's role (Teacher, Student, etc.)
eventually retrieving roster information that describes the relationship of users in the system and their classes.
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Can Google Prediction API be used to develop Predictive Chat Bot?

I was just fiddling around different machine learning platforms and was planing to use Google predictive API for creating predictive chat bot.
The issue that I am facing now is each request to the API requires OAuth authentication. The fact that I will not be able to authenticate requests for processing the text entered by a client is the real concern. How will I probably respond to a text entered in the chat by a guest user in real time? Is it possible or is Google predictive API not made for this use case?
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You can create service accounts in place of OAuth authentication tokens. You can create these through the Google Cloud Console. It will then give you the ability to create a server to server (Google) auth that you can use to interact with the API.

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http://code.google.com/p/gmaps-samples/source/browse/trunk/urlsigning/urlsigner.m?spec=svn2498&r=2498
But still the WS claims "too many connections".
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Please Help.
Also, you can learn more on the quota on Maps API web services for Business users, here:
https://developers.google.com/maps/documentation/business/faq#usage_limits
Most likely not related to the use of the API from iPhones.
I would suggest that you open a case with Maps API for Business Support Team (new name for Maps API Premier). You can do it under:
http://support.google.com/enterprisehelp/bin/answer.py?hl=en&answer=142858&rd=1
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Putting the error messages aside , it seems alarming that you want to use server side geocoding from an iPhone. The problem with this is that you won't be able to scale as your user base grows since your limits are set.
Instead you should try reading on client side geocoding.
There is a really good article that explains how to make this decision:
https://developers.google.com/maps/articles/geocodestrat
"too many connections" does not sound like an error message you might be getting from Google Servers, but rather something to do with the platform. If you contact support they will be able to check that for you.
I hope that helps!

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There are numerous sites that connect to Google account services:
For example:
StackExchange network uses Google as an OpenID provider, and
FindBigMail Connects to a GMail account and finds the largest messages in it.
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My proof-of-concept will be written in Python locally. When it works, I intend to upload it to Google App Engine.
How can I connect my own app or website to Google Account? Links to Official documentation, License documentation and tutorials are highly appreciated.
Would be helpful to know what you want to do exactly or what technology your webapp is based on.
There is an overview over Google APIs here: http://code.google.com/more/
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