Messenger Platform introduced Quick Replies feature, that the User can tap to answer Page Owner's request instead of typing. However, I can make it work from the User view only. Will it work from Page Owner's view, like suggestion?
Flow may be:
1. User ask Page a question
2. Bot suggest some <quick replies> based on that question (maybe use NLP)
3. Page Owner can tap <quick replies> to reply
I may call this "semi-auto reply bot". For example, in the demo here, the shop owner may double checked the response and tap to send.
No, there is not a direct way to do this. Theoretically you could basically have a customer-facing bot and a business-owner-facing bot, and then orchestrate the a flow something like this:
user messages user-facing bot
bot forwards the message to business in business-owner-facing bot with quick replies
business owner selects a quick reply
user-facing bot replies with the text of the quick reply.
You'd want to be careful of privacy concerns tho since the user's message is being forwarded on.
Related
My goal is to make a website, in which user could customize a photo and then provide his friends indicators like name or id. My next task is to fetch that info from database and send messages on specific date to provided users. Ex birthday wishes, greetings, and so on.
I studied facebook send api for a few days now and couldn't find solution for myself. If I want to send message, I need to have Page-scoped id of user, which is acquired when the person text you first, which is not desired, because person wouldn't know what it is.
Also I was looking into Customer matching API, also seems to require the same PSID. The next thing I checked was Send Dialog API, which seems to send messages instantly, but not on the specific date. Also I checked unofficial facebook-chat-api, which asks for user ID, whereas I can find my id, I couldn't find ids of my friends.
So I just want to know is it even possible, if yes, I'd really appreciate your help.
User to User communication is not possible (and not allowed) in an automatic way, there is no API for it except for the Send Dialog. The Messenger platform is for page to user communication only.
Do not use inofficial tools, they are not allowed and might get you banned.
looking for a little advice on HTML emails and GDPR re-permission.
With the new GDPR regulations I have to create an email to send out to an existing list requesting their consent to continue contacting them.
My intention is to have an 'I'm in' button in the email, which when clicked takes the user to another page/url which has a simple form on it requesting the users email address and checkbox for them to tick to opt in.
My question is can I achieve this another more simple way. For example in the email itself when the user clicks the 'I'm in' button, can a post submission be made automatically with their email address, that gets sent to clients email, and they then just get re-directed to a standard success message. Is something like this possible? It would save having to create a form somewhere and make the process easier for the user.
I don't normally do HTML emails so I'm a little unsure - any help on this would be greatly appreciated, thanks in advance
Yes, you could embed their email in the query string of the URL and then have a webapp at that URL pick up their email from the querystring and process it. Obviously you'd need to code the webapp side accordingly.
E.g:
I'm in!
If you can still send an email to the user, the collection of consent can be quite simple. It will be sufficient to send each user an email containing a link to accept the newsletter (e.g. "Yes, I want to receive the newsletter"). The email should also contain the terms and conditions of the service, and the privacy policy. What come next can be either automated, or handled manually.
The best option would be to automate the process. This can be done in multiple way, the simplest being with a customized link for each user pointing to a website capable of interpreting the data transmitted by the link itself. To achieve this result, the link contained in each email should contain an identification code - which should be anonymized where possible - so that it will be possible to link the new consent to each user. In this way, when the user clicks the link, he or she will be taken to the website. At that point, the backend will be able to collect the code passed by the link, identify the user and, finally, re-subscribe the user to the newsletter.
In practical terms, in the email there could be a link with a value to be passed as a `GET« parameter:
Yes, I want to receive the newsletter
The server-side logic could be as follows (in PHP synthax):
// re-subscribe.php
$uuid = $_GET['uuid'];
$user = getUserByUUID($uuid); // assumed function that gets the user infos by a UUID
subscribeUser($user); // assumed function that re-subscribes user to the newsletter
echo 'Thank you!'
This could even be accomplished manually, provided that a link tracker service/tool is used.
In this – less ideal – case, in the email there should only be a single clickable link, the one required to express consent (e.g. "Yes, I want to receive the newsletter"). This link could take the user wherever deemed most appropriate. What matters, in this case, is the ability, through the tracker service/tool, to know which users have clicked the link. As long as there is only one link in the email, this would inform us that the user has expressed his or her consent, and thus we could manually re-subscribe them to the newsletter. In this case, the link to the terms and conditions and to the privacy policy should be included as static text, and not as an actual clickable link.
For more info, check out our blog post, inspired by this question, at blog.autoprivacy.eu/2018/05/newsletters-after-gdpr-existing-and-new.html
i am developing fb chat bot, and i want to mark the message as read so that when the moderator of our fb page view the message part, they won't see so many unread messages even though the fb chat bot has already replied that user and they don't need to click that message just to mark it as "read".
How can i achieve this? I am trying to use this API: but it doesn't work.
https://developers.facebook.com/docs/messenger-platform/send-api-reference/sender-actions
You can not mark message as read (as of now), but the best way I deal with this is to use Handover Protocol
When your bot reply the message, it won't appear in INBOX, but it goes to DONE box instead.
When bot cannot answer, you can let your bot pass thread to INBOX. Then the moderator of page manually answer it. (and mark as DONE afterward)
Follow the instruction here to set it up:
https://developers.facebook.com/docs/messenger-platform/handover-protocol/pass-thread-control
(Note: You can pass thread to page inbox and then take thread back immediately. I will notify to INBOX, but your bot can still work with users.)
When you use the API you sent here (Facebook's Send API), you only mark the message as "seen" from the bot on the Messenger Chat that you have with your users. This doesn't affect the messages inside your Page's inbox.
Unfortunately, there is no way to mark messages as read inside your Page's inbox.
Is this new feature of fb bot? Thanks btw! I will try to check this.
Is there any side effects in Marking the message as done ???
To answer your question:
There are some bugs within the Inbox/Pages Manager mobile app. You won't see the messages in DONE folder if your admins are using Pages Manager mobile app for now.
I've reported the issue and working with them to solve it. However, you can still see those messages in DONE folder if you use a computer and go into your page's Inbox.
NOTE: It seems that messages moved to Inbox will be marked as seen (not bolded). This may be a little confusing if your admins don't mark each conversation as DONE after admin finishes conversation with the users.
so this is something I've been trying to think through for about 16 hours. I am coding with PHP / CuRl / etc - the bot works and everything is fine. My current issue is figuring out how to disable the bot and allow a human to begin chatting with the customer/sender.
Has anyone successfully, created a route for this ? I mean it's pretty hard from what I see, you'd have to disable etc etc. A lot of effort for my clients.
Thanks for any input.
Facebook has rolled out a "Handover Protocol" which is supposed to facilitate a combined human/bot Messenger implementation.
https://developers.facebook.com/docs/messenger-platform/handover-protocol
It is a little unclear what actually occurs in step 5:
Pass thread control: At some point in the conversation, a user may choose to do something like interact with a live agent. To handle this, pass thread control from the Primary Receiver to the Secondary Receiver. The Secondary Receiver will receive a messaging_handovers webhook event to notify it that is now controls the conversation.
This doesn't actually disable the bot (as the OP requested), and isn't in the control of the Page owner but rather of the user. It seems FB envisions the user typing something like 'I would like to chat with a human' triggering the bot to pass control...but it would be nice to let the page owner simply put the app in standby and handle the messages herself.
Once you recognize someone wants to speak to a human, set a flag that disables all actions of your bot to on.
Then, have your bot message you, or whoever will respond, that a user ID needs responding to. Have your bot continue to send all messages received from them back to you until you enable the bot again.
Create some sort of way for your bot to interact with you that allows you to send a message to a specific user, and a way to once again enable the bot interaction with the user.
Probably something like "sendMessage104012301230'Hi, sorry you couldn't find [etc]', and enableUser104012301230
There may be a better way, but those are some thoughts on how I'd do it
If you enable messages echo, whenever a human respond using the page, a echo post is sent, and inside entry->messaging->message there's no app_id.
You can use that information to disable bot replies for a certain period, or disable indefinitely until you enabled is with some admin command (that's how I'm doing)
I thought a solution could be to label the message as "unsolved". Another solution could be to have the bot mark the conversation as unread. Does anyone know if it is possibile to add a label to a conversation or mark as unread through API?
Is it possible make a poll - survey directly within the email?
for example: the user receive this email with a poll inside, he click one of the answers and the system take his vote.
so the voting takes place within the email and doesn’t redirect to another page.
I would like to use or mailchimp or campaign monitor, I know that there is some tools that can make this job, but I don't know if it is possible register the vote without a redirect.
Even MailChimp says that trying to poll entirely within the email is a bad idea. They have some simple tools to ask a single question in an email, but those also take users to an external web page too.