I am using Google app-scripts to send out personalized emails to notify clients of COVID19 related changes to their programs. The script read in different parameters which required us to not use Google Groups.
After sending out my messages, I received a disabled notification a few days after saying that it was disabled for spam - luckily I was able to reactive my account. After researching, I realized that part of the issue might be the quota and I definitely surpassed the 1500 email quota set by Gmail. Is this why the account was disabled or was there another reason?
I was thinking of splitting up the emails (~1600) across 10 users moving forward to help balance out the quantity, would this help?
Most likely some users might have "reported" your email to google. Such reporting will speed up the process of disabling your google account.
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I registered G-Suite free long ago for my domain. We use Google Drive for file sharing and emails under that domain. Recently Google seems forcing me to upgrade to their pay plan. They list some of our key emails to spam list so that those email can't send mail to group. It also list some of our partners emails to spam list so that they can't send mail to email group under our domain.
Google suggests that in order to manage spam list sending to a group under domain, we have to upgrade to a pay plan.
As we have many users, the pay plan will be too expensive. So I'm thinking to run my own mail server, however still want to use google drive for file sharing within users in domains.
I would like to ask if there will be any issue if I change MX records to my own email server and keep using G-Suite free for file sharing with google drive ?!
Thanks,
Klab
The answer to your question is "it depends". Your split brain approach absolutely does work. We have exactly that configuration where we have some MX records going to on-prem, some going to gmail AND THEN to on-prem and some going only to gmail. The mails flow well and users get their email. The reason that I say "it depends" is that it depends on what you mean by issue. There's no issue with mail delivery, but there are issues with management. For example ideally you will have domainA.com for your email and domainB.com for your Gsuite and keep them separate: you don't have to do this obviously, but I wish we had. If you must have only domainA.com with domainA registered as your GoogleID but not with your MX record it will work, but it will probably end up with a headache when you get a problem in two years when userX's emails don't arrive and you have to track through where they go. That may not be an issue for you, but if you end up with 100 sub domains and 100K users then it's irritating to say the least.
You have other options with GSuite Enterprise and I assume Free, you can route all your inbound emails from a mail gateway see the docs so you can have both. Your inbound mails hit your Exchange server which then forwards to GSuite, or you can set up mail routes doc to forward all your inbound emails to your Exchange server, so you keep your MX record as Google and then your forward those mails to Exchange, then you reply from Exchange and the recipient replies back to Google. We do that too. It does work, insofar that the mail is delivered but it gets confusing to debug issues. But if you must have only one domain and you have to split up users then it's one approach.
You also configure a non-Gmail mailbox see doc which routes all your messages to, say, Exchange.
However, before you do, I'd look more into the Gsuite anti-spam features. You can customise some of the Google spam filtering. See doc . You can't customise all of it: we have had hangouts with the Google spam team who (eventually) explained some of their internal workings and there are some spam messages that you simply can't get delivered because the spam filter is applied before the GSuite level. Most business-type spam, rather than the nasty malware or "adult" spam, though is managed at the Gsuite level and you can disable it by domain if you wish. Differentiating between what Google thinks is spam and what the business thinks is spam still crops up for us from time-to-time.
To address your core issue of spam emails not being delivered to your group, I do not know about the free tier: we have the Enterprise tier, but on the assumption that the Groups configuration is the same (which it may not be but if it is) you can configure message moderation docs for a group. You can set "spam messages" to "skip the moderation queues". We have done that where, as with you, legitimate mails get classed as spam because they come from, say, automated services. We have also in cases removed the "archive" ability so the group is really only a mail distribution list and that bypassed the moderation for us.
I enclose a screenshot of the Enterprise Groups moderation options page from the control panel so you can see what we get in Enterprise and if it's different from what you get in Free Tier
We are developing an application that will send periodic updates and notifications to users as email. The user can opt-in and opt-out of this service via a subscribe option. However we are finding that some users are making the email as spam and as a result our account is getting suspended... Is there any way to track if our emails has been marked as Spam by a user, so that we can stop sending emails to them...
We have a GSuite service and are using Gmail SMTP to send emails
No.
But you can check if your domain is on any blacklist with tools like mxtoolbox.com. And contact those blacklists with the question what you could do to be removed from the list.
In order for a mail to be classified as spam it has to fail a multitude of tests maybe your mails have specific words in the title or the senders address is way to weird or the header is getting corrupted in a certain way or and maybe that's your problem: many people are custom filtering your emails as junk/spam.
I'm making a user management system for my app, and I need to send users a "forgot my password" email with a token that lets them reset their account password. I signed up for SendGrid through Azure (to get the 25,000 emails per month free, which sounded like a great deal) and wrote some code to use it, but after testing my program a bit I was dismayed to find that only a couple of my emails actually went through.
After going onto the SG control panel, I found that 4 out of the 6 test emails I sent went through, and all of the others were rejected as being spam. I sent an email to mail-tester.com to see what it though my spam score was and it gave me a 4.3/10.
The email in question was a single sentence with a link to the password reset, without any images or other elements. I only sent those 6 emails out, so the volume of my emails definitely wasn't the issue. Still, I'm very puzzled as to why my messages are getting flagged as spam.
Without going to the trouble of making an elaborate authentication setup, are there any basic changes I can make to my system to make it get through to users?
In this case it's most likely because you are sending such a short message, with a link to 'reset your password' from a non-whitelabelled email address (the email address you're sending from cannot be verified against the actual domain), and the link may also be a different URL. It's probably getting pulled up as a potential phishing email.
You can rectify this by white labeling your domain and email links via the SendGrid dashboard, it's easy to do and should improve your deliverability.
Also check out this article from the SendGrid support team about White Labeling.
A question from 2015 which is sadly still relevant today as usage of SendGrid increases.
My organization has blocked all SendGrid mails except for those on the paid tier using fixed IP addresses with resolvable public DNS names (such as sendgrid1.sampledomain.tld) which we then whitelist.
There are now far too many domain impersonation, phishing and other spam mails coming in from SendGrid for us to allow everything from them - roughly 10 000 mails over a seven day period, which is far too many to manually report to SendGrids abuse department.
So my answer would be that switching to the paid tier of SendGrid is the better option if you like a better chance of your mails arriving intact at their destination.
I receive only Spam Mails from Sendgrid.
Goes direct to Spam folder and try to report Sendgrid everywhere I can. Maybe they get blocked by most mail servers and make them think about their policy in "hosting" all these Spammers.
In my case my emails are marked as spam because of the anchor label different to the href being actually called.
And that's because of the 'click tracking' setting of sendgrid.
So, if you have something like
yourdomain.com
sendgrid may replace the href and you end up with something like:
yourdomain.com
The sendgrid page being called tracks the click and then redirects the user to the url you originally set. But this sometimes results in your email being marked as spam.
Try to set 'click tracking' in sendgrid dashboard to off: settings | tracking | click tracking.
details here: https://sendgrid.com/docs/ui/account-and-settings/tracking/
Always start by setting up Domain Authentication, formerly known as domain whitelabel as #MartynDavies says. Found under Settings -> Sender Authentication in the UI. Should look like this:
https://sendgrid.com/docs/ui/account-and-settings/how-to-set-up-domain-authentication/
To identify problems have a look at Activity and choose to see deferred, drops, bounces, blocks and spam reports.
https://app.sendgrid.com/email_activity
Under Suppressions you can see details for Blocks and Bounces among others:
https://app.sendgrid.com/suppressions/blocks
https://app.sendgrid.com/suppressions/bounces
There you can see errors like:
550 5.7.1 SPF check failed. em1234.mydomain.com does not declare 11.222.33.44 as a valid sender
If it says Verified but you see errors like this then contact SendGrid support.
One thing that has worked is to upgrade from the Free plan to Essentials or Bronze via the Azure Portal. This made a lot of the emails marked as spam pass through.
I had a similar issue when trying to send a user verification email using SendGrid.
In my case, using a custom domain as the sender identity solved the issue.
Make sure to also verify the domain before using it.
In my Google Apps account I am the Administrator. what I need is I would like to track all emails of my users by getting them in my email box. is it possible?
See this link about Email Log Search for Google Apps. You will not get the emails in your inbox but you get a track of them in this tool. You also have different search criteria to filter your results.
Email log search gives administrators the ability to sift through the delivery logs for their domains and evaluate message transit. This is useful for tracking down a sender or recipient's missing messages, such as those that have been quarantined as spam or otherwise routed incorrectly. Use this tool to determine the IP addresses sending and receiving mail or troubleshoot how policies affect mail flow.
I have google app for sending email on behalf of my domain. It’s a free google app account where I have 50 users in it.
The problem is that the users are having issue receiving the emails, emails get delayed sometime we don’t receive the email at all.
I have checked the spam folder no trace of any emails.
Because of this we miss most of our important emails. So I there a way to know why the emails get delayed or not received or how can I contact google(gmail) in this regards for support.
I've been using the same service for a looooong time and no problems whatsoever.
I would bet the problem is either on your registrar or hosting.
Login to your registrar, and check the nameservers(!!!) and dns records.