I'm looking for a solution that integrates with the mail. The client writes an e-mail, the system gives the case number, then when we write, the thread is preserved. I'd also like the unclosed threads to be displayed as this to...if it's Crm...?if you know a free system.
I call this a 'ticketing system', but the generic term is rather 'help desk software'. osTicket is an open-source example of this kind of systems. They are part of a bigger family: the CRM softwares.
Best regards
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I am trying to get our iSeries 6.1 machine to send email through our Exchange server. I can do it with SNDDST and with SNDSMTPEMM, but both are very limiting. I need support for basic HTML, and for PDF attachments. I thought I could get them both from SNDSMTPEMM, but now I see that the body parameter for SNDSMTPEMM (NOTE) is limited to 400 characters. Is it possible that this command allows 10 attachments but less than a paragraph of text?
I would like to know if anyone is using this command, and if I am missing something about it that would allow me to create an actual email message.
If indeed I can't put more than 400 characters into the body of an email with this command, I have read about MMAIL and MAILTOOL and I am curious if anyone knows if this message length restriction exists for those as well?
It will be a very hard sell for our main programmer to install any third-party anything to get this working, so I would love to be able to do it with SNDDST of SNDSMTPEMM (or some other built in I haven't found yet).
I don't currently need to be able to send to multiple recipients, but I do need to be able to attach a couple of attachments (where SNDDST fails for me). I also can't use attachments with an *LMSG.
I'm sorry if this is the wrong place for this kind of post - I find it very difficult to find the right place.
The SNDSMTPEMM command is indeed limited to 400 characters in the message body, according to the documentation.
Where I work, we still mainly use MMAIL, which used to be free but now requires a $50 "donation" (and lots of hoops to jump through just to register). It doesn't have that message length limitation. It comes with several commands for ease of use, and a service program for more fine-grained control over how the message is built. Once you download it, you have access to the source, so you can really muck around with it if you have to. (The donation also allows you to download a multitude of other utilities from Easy400.net.)
A better but more expensive option is Bradley Stone's MAILTOOL. It's still competitively priced, as far as commercial IBM midrange software goes. If you go that route, it's probably worth getting the Plus! add-on, which side-steps IBM's native SMTP, a recurring source of headaches. (MMAIL and the basic MAILTOOL rely on native SMTP.)
The best place for this kind of post, at least for now, is the Midrange-L mailing list at midrange.com. When it comes to AS/400, iSeries, and IBM i stuff, that community is currently much more active than Stack Overflow, and they welcome open-ended discussion and "what do you recommend?" posts, which are discouraged here. You can find some discussion on the command you mentioned, and some alternatives, in this thread.
I am using Lync 2010 (4.0.7577.4356), which we use on my small development team for IM'ing. Lots of technical Q&A are handled through this program and lots of other items that need to be documented. Unfortunately, our parent company has a policy that turns off "Converation History", so once the window is closed, it's gone.
I've done a fair bit of research and I haven't found a way to save this data since the settings have been made at our parent Corporation's level (through Active Directory, or whatever). This is information that we need and even my boss has tried finding a way to save this information (everything short of copy-pasting everything before closing the window or computer).
How can I accomplish this task? Are there any programs out there (freeware or otherwise) that can save these conversations? Does anyone know of a way that I can hook up Lync (the instant messaging module) to another instant messenger (GTalk, Jabber, ICQ, Yahoo, or whatever) -- then record each message from there? I'm a software developer, so if anyone knows of a means of communicating with Lync, and is able to access the messages, that would help too!
Anything at this point would help... thanks in advance!!!
-Panuvin
Try this https://github.com/bujocek/LyncIMLocalHistory. I've used the Tom Morgans answer and created own local lync (Skype for Business) conversation history tracker.
You can build it from source or just unpack and run latest release here: https://github.com/bujocek/LyncIMLocalHistory/releases
There's a client-side Lync SDK, which is pretty easy to use if you're already a .NET developer.
It's easier to do something like this and have it running on every member of your small dev team's machine alongside Lync - easier than trying to re-invent a central conversation store.
I recently blogged about recording the length and status of Conversations, and also about identifying different sorts of Call within the Conversation (you'd be looking for Instant Message Call type).
After that, you'd need to subscribe to the Flow and catch every message to and fro, and log them to a database or whatever. There's a really good book which could help you with this: Unified Communications with Microsoft Lync. If you're serious about doing Lync development, this is definitely the book for you!
With Lync 2013, CTRL+S will save the current tab to your Outlook/Exchange Conversation History folder. I'm not certain if this works with 2010.
You may try this: https://github.com/PhilippeRaemy/LyncLog.
This tool saves the conversations in text files, using a file naming convention that makes it easy to identify the time and participants.
At our company, we are looking at replacing a number of legacy systems that handle information from our customers into our company. Typical systems allow the user to drop an ftp file somewhere. This file will then be transformed by a number of programs and eventually end up in some kind of database. In total we have +30 different "systems" or applications that does this. And, it is more or less a mess.
We believe we lack a common system to manage these flows: triggered by upload or possible another event, register the data, create some sort of "job" (or process) from it, pass it through the variuos services/transformation programs it needs to go through, provide feedback to the customer, provide information about progress, etc to us, handle failures and so on. Sort of like Jenkins (/Hudson/CruiseControl/similar) but for information transformation jobs, rather than build jobs, and with a job beeing more of a "process instance" of a job, then the job itself (e.g. different data should trigger the job several times, running concurrently).
We are cabable of writing such software ourselves, but surely software as this exists(?) I have been googling around, and found that what we need ma possibly be "job scheduling" software or "business process management" software. However, these are all new domains for us, and I am quite uncertain to as what kind of software would fit our needs. It appears one could invest quite a deal of ressources into this type of software before
So, what I am looking for is pointers to what kind of software or systems that could solve the kind of needs we have. Preferably Open Source, Java based, running in a Java EE container or similar, but really, at this point, almost any pointer/hint will be welcomed :-)
Thanks in advance
P.S. I realise I may be out of scope for Stackexchange, but I have been unable to locate another forum where this kind of question might be answered, so I hope it is OK.
I know of the following products:
Redwood Cronacle (I worked with it 1994-1997 and it still runs). Purchase product. Oracle and C based. Strong in multiple server platforms. Embeddable.
Oracle E-business suite core. Purchase product. Oracle based. Strong for integration with the same ERP system. Weak for multiple server platforms.
Invantive Vision (I developed it :-). Purchase product. Oracle and Java based. Strong in integration with ETL (Pentaho open source). Weak for multiple server platforms. Embeddable.
Quartz Scheduler. Apache license. Java based. Worked with in 2004 or so. Strong focus on embedding.
Hi I don’t know if you will find that solution in open source or Java. It sounds like bespoke or custom software to me. I would advise you to search for a project management software developer with high level of IT and Data warehousing. Ask for bespoke and customized installations with a real time database. I think you will solve your problem with this.
I'm new to programming, and my only area of expertise is web design/simple development on platforms like wordpress/expression engine. (Yea, you guys can laugh).
I have a new client who currently receives medical faxes through an online form (the user fills out a form concerning their prescriptions and once submitted, it faxes the info).
I'm completely redesigning their site, and I'm not sure how online faxing works.
Has anybody dealt with internet faxing? How does it work? Does/can it go through email?
And is it possible to send a fax through a form with javascript/php or route it through email?
Don't pay for it! All you need is a modem on the server and a standard phone line. Then set up a fax print driver under your os (you can do it on windows and unix).
The unix way is mgetty/sendfax : http://mgetty.greenie.net/doc/mgetty_3.html#SEC3
The Windows way : http://support.microsoft.com/kb/306657
There are other ways but unless you can't get a phone line you'd be mad to pay fees for it.
Would it not be helpful to look at how it is currently being done, that way you can learn a thing or two about the process before trying to go do it again? That way you can find if it is using any special libraries or techniques or services to send the fax and you can then either duplicate the code or use it as a template to get started on your own solution.
All of what your asking is possible. I would recommend finding a service provider who can send the fax for you. They all have different interfaces requirements and pricing. I used to use DataOnCall which is now called Fax.com
They had a web service which we would post the document to be faxed plus additional information. They were a preety reasonable service. This was several years ago so I can't speak how they currently fair.
Take a look at eFax's SDK. I haven't used it, but it looks like it might be useful to you.
Yes, you can send faxes via email through several services; this link seems to have some useful information. I worked at a company previously that did this same sort of thing, and while I don't recall the exact service we used, most of them are very similar, and they work reasonably well.
I am working on an email polling solution, for a multi-user system. So users can send emails on their respective ids and it would be polled and inserted to a db.
There are two options that I am considering:
Perl/Unix based email pollers..
A java based poller.
What would you recommend.. (other suggestions are also welcome)
Instead of polling, why don't you forward the mail to a process? Depending on the mail server you use, you can do that as an alias or even in the .forward file.
I've nothing much to add to this, but there's currently a project at google code to rebuild iwantsandy.com as open source.
It's at:
http://code.google.com/p/sandysback/
I'm definitely going to be watching this to see how they parse emails, and have those emails "inserted into a db"
Whichever language you have most experience in!
I personally know java and perl well and for this task I would choose perl but the differneces are marginal.
Perl would be shorter and sweeter, java would be take longer but probably be a more robust solution once the database access is sorted out.
I find Perl DBI is a better and more portable database interface than JDBC which does not hide database implementations from your code and is sensitive to version changes etc. I.E. you must have the right version of the right database driver for your target database.
RE: Poling
If you have the option to forward the email to a process I would highly recommended you do that. (Forwarding generally puts less load on the server than poling does.) If not, then poling is the next best thing. Look into the POP3 client libraries on whichever language you are most comfortable with.
RE: Language choice
If I intended to do a lot of parsing of the emails then Perl would be my choice. If not much parsing is involved then Java would be the way to go for me ;-).
-- In a former life I wrote a Perl script to parse (well structured) incoming emails into HTML pages and post them to a web server.
You have a couple of options. As the orginal poster said - probably the simplest way is to set up an entry in the aliases file to a script.
Then the body of the email gets passed as standard input to the script. You can then use a perl script + Mime modules to parse out the bits of the message and do whatever you want with it.
One might also look at apache james - which is a custom mail server. They have the equivilent of servlets, called 'maillets' that you put your business logic in. They often hard to deploy in enterprise scenario's though as most companies don't like having custom mailservers being deployed.
... the aliases route is probably your best bet. one other note of caution - email isn't gauranteed. if you are using this as some sort of app to app messaging system, and you control both ends, you should probably look at something else, like JMS type messaging.
-Ace