We are having trouble setting up Facebook Install Ads attribution via Branch.io. Currently, Branch.io dashboard shows we have installs via Facebook link, but Facebook ad cabinet shows 0 installs.
Our setup is
I've integrated branch.io for Flutter using this plugin https://pub.dev/packages/flutter_branch_sdk (Quick Links are working OK, see p.6)
I've setup Application on Facebook (developers.facebook.com) side and linked it to application in stores (AppStore and Google Play)
I've setup Facebook as Ad partner in Branch Dashboard > Partner Management, and then created Facebook link
I've created Ads in Facebook with aim Installs and used Branch link (all as per guides)
I've followed guides on Branch's docs regarding publishing - specified that we use IDFA in AppStore, all ticks as in guide, made sure we have AdSupport.framework in xCode project, added com.google.android.gms:play-services-ads:9+ in build.graddle, etc
I've exported some data from Branch Dashboard and IDFA/Android Id values were present (in Branch Dashboard > Exports > Custom Exports, as I understand, this exports Quick Links only, but still IDFA are there), this proves we are collecting these IDs.
Branch > Ads > Fraud dashboard is empty.
Branch SDK versions are 0.32.0 iOS and 5.0.1 Android
Regardless, Facebook doesn't see app Installs at all.
guides used:
https://help.branch.io/using-branch/docs/facebook-app-install-ads
https://help.branch.io/using-branch/docs/facebook-faq-and-advanced-options
https://help.branch.io/developers-hub/docs/apple-app-store
https://help.branch.io/developers-hub/docs/google-play
https://blog.branch.io/troubleshooting-facebook-install-ad-discrepancies/
What did I miss?
Thanks!
A Branchster Here -
Briefly explaining that SAN partners like Google AdWords/ Facebook integration is different from conventional non-SAN partners, where we send conversion data to SAN partners and they will claim the install/ Events according to their conversion logic and respond to us via API. Branch then analyses the data from all the partners and attributes the same Install/ Event based on last touch attribution logic. You will see less data on Branch dashboard as we show only attributed data for a SAN partner than the respective SAN dashboard. Please note Branch numbers is more accurate as we show the data as per cross-channel attribution.
Here are some troubleshooting you can do-
Please match both the attribution windows.
Please make sure you have synced the timezone on both Branch and Facebook
Please make sure you have signed the Facebook MMP or attribution data won't come.
I'll keep this post updated with general troubleshooting.
Issue is resolved.
Recreating Ad campaigns with exactly same settings resolved the issue.
Unfortunately both Branch and Facebook support were not helpful. :(
Related
In my react native app, I have the branch.io & Facebook sdk integrated. I can see the number of installs in the branch dashboard.
I want to save the information to my db as well. Like I want to know which user, in particular, came from which Ad campaign. The documentation does not seem to give a clear indication of how to do that.
Please note that Branch Universal links work just fine. I can extract data from the link. Your help would be required for the case where I cannot put universal links like Facebook Ads.
Understanding your query here, I can understand that you are looking to fetch user data with respect to the campaign and ad level data from Facebook.
Facebook does not allow sharing of device-level information unless you sign the 'Advanced Mobile Measurement' agreement for Facebook. Once signed, you can get the data out to your internal database via Webhooks, the Daily Export API, and CSV Exports.
We cannot send device-level Facebook attribution data to third parties. Please instead consider analyzing this data in-house.
You can check on the link here for a better understanding : https://help.branch.io/using-branch/docs/facebook-faq-and-advanced-options#section-can-i-get-the-data-out
Hope the above helps.
Thanks
I have created a Branch link with some keys and values.
My app uses those values for multiple reasons. It works well when I open the link directly on my mobile browser or from a message.
But I want to use this link in a Facebook App download ad campaign. I have putted it as the ad deeplink. But when I install and then open the app via the ad thoses values are not sent.
Does anyone has managed to send keys/values via a branch link through a Facebook ad ?
Thanks
Matthias
Jackie from Branch here.
Branch supports deep-linked Facebook ads. We've created an FAQ page exactly for this and there are a few things you can check to diagnose the issue. You can go through them here (https://docs.branch.io/pages/deep-linked-ads/facebook-ads-faq/#troubleshooting-deep-linking). I'd also encourage you to use Facebook's tester tool, as mentioned in our FAQ doc.
Hope this helps. If you continue to experience issues, please feel free to reach out to us directly at integrations#branch.io. When you do, be sure to include your Branch app ID and the ad links you're using so that we can investigate further!
I'm looking at setting up an Instagram app so I can push content from my app directly to Instagram. I'm already doing this for Facebook, LinkedIn, and Twitter.
I know that Instagram is in the middle of moving to the Facebook Graph API, and it seems like there are several barriers to even start developing an app.
At the top of the Getting Started link there's a blurb stating that I need to undergo "Business Verification" to use the Instagram Graph API. Do I need to do this in order to use these endpoints in sandbox mode? (Edit: I believe this must be done in order to test the non-beta aspects of the API) In addition, the Content Publishing API seems to be locked down even further, requiring parternship with either Facebook or Instagram, and neither are accepting new applications.
Is there some way to test this in sandox mode without becoming a partner?
(Edit: Testing your app Suggests that I must do business validation in order to use the non-beta aspects, and there's no permission for publish_content, leading me to believe that I must be a business partner to even test this feature. Can anyone confirm?)
Januray 26, 2021
The Content Publishing beta has ended and all developers can now publish media on Instagram Professional accounts. Refer to the Content Publishing guide for usage details.
https://developers.facebook.com/docs/instagram-api/guides/content-publishing
Its been three weeks my app (GSuite spreadsheet add-on) is in "Pending Review" state after unpublishing it through chrome web store developer dashboard.
I also don't know why it is visible in marketplace as well when I already requested Google for unpublishing this item.
Query: Its already three weeks gone, any idea how much max time Google takes to unpublish an GSuite marketplace app from Chrome web store developer dashboard?
Here is a related SO post about the unpublished apps in web store.
See this full answer from the post:
if app is unpublished then is will not be available for download, will
not appear in in-store search results, and simply cannot be installed
from store. No details information from Google Play can be received
even with direct URL to the application. Unpublishing however does not
affect existing installations (so apps will not be automatically
removed from any device that got it installed already). Also existing
users still would be able to update if they are on older version.
And you cannot have another application with the same package name, no
matter what.
EDIT
Please note that you unpublish (and this means just what name says,
nothing more) not just APK - you hide all related stuff (app's page in
Google Play etc). To end user it looks like the app is gone. For you -
it is still in your console, you can edit description, images, see
comments, stats or update APKs etc., but unless you publish it again,
nobody will see these changes.
I am working on a FB app for creating Facebook Ads. In the past I was able to debug the whole FB Ad creation process in a development mode but suddenly I started getting this error that I was not able to find documentation for.
Request:
https://graph.facebook.com/v2.2/act_foo/adcreatives?access_token=bar
Response:
{"error":{"message":"Invalid parameter","type":"FacebookApiException","code":100,"error_subcode":1885183,"is_transient":false,"error_user_title":"Ads creative post was created by an app that is in development mode","error_user_msg":"Ads creative post was created by an app that is in development mode. It must be in public to create this ad."}}
I've searched Facebook API documentation but haven't found anything about this error error_subcode: 1885183.
Anyone has experience with this error or a hint how to deal with it?
EDIT
Bug is already reported to FB: https://developers.facebook.com/bugs/1605648466391176/
For completeness of this question, the answer from the resolved bug report is as folows:
Across our entire platform, Marketing API included, content created by apps is only visible to users that can see the app
We had a bug which was allowing ads to be created which were promoting posts created by apps that are in development mode - such ads would not be visible to anyone other than Admins, Developers or Testers of the app - this caused multiple issues in our ad delivery system and the correct validation is now in place to prevent such ads being created
If you want to create ads from an app which is in development mode, this is possible, but the post you're going to promote must have been created by an app which isn't in development mode - i.e if your app is in development mode it's OK provided you're promoting existing page posts from a page's /promotable_posts endpoint and the app that created those posts is not itself in development mode
If you're not using existing page posts, and are creating them inline/implicitly as part of an ad creation, the app used to create the ad must be visible - you can change this for your app using the "Do you want to make this app and all its live features available to the general public?" toggle on the Status & Review tab of the app dashboard for the app
https://developers.facebook.com/bugs/1605648466391176/?comment_id=1039672816061177
We had the same issue and found a workaround that fixed it.
We created a new basic facebook-app with no additional permissions and published it right away.
We then added ourselves as admins and could create creatives through the marketing api again.
Hope this helps you