Paypal disputes sandbox testing, trigger CUSTOMER.DISPUTE.RESOLVED event - paypal

Question

I am trying to trigger CUSTOMER.DISPUTE.RESOLVED event for disputes testing in sandbox, for that i made a test payment and opened a dispute in the resolution center. To trigger dispute resolved event i wanna call settle dispute method https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate.
However i am not able to do that, cuz after create dispute is in WAITING_FOR_SELLER_RESPONSE status and i allowed only to call accept claim and provide evidence.
After accept claim i am able only to call provide supporting info method, settle method is still not allowed.
So my question is how to trigger CUSTOMER.DISPUTE.RESOLVED event in sandbox and on what dispute state i need to call settle method from here https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate?
Request/Response examples
Dispute details right after open
{
"dispute_id": "PP-D-40523",
"create_time": "2021-03-03T08:47:08.000Z",
"update_time": "2021-03-03T08:48:12.000Z",
"disputed_transactions": [
{
"buyer_transaction_id": "35703532VD052404F",
"seller_transaction_id": "92198049S8582070N",
"create_time": "2021-03-03T08:41:55.000Z",
"transaction_status": "COMPLETED",
"gross_amount": {
"currency_code": "USD",
"value": "29.99"
},
"buyer": {
"name": "John Doe"
},
"seller": {
"email": "sb-47flty3787626#business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
},
"items": [],
"seller_protection_eligible": true
}
],
"reason": "UNAUTHORISED",
"status": "WAITING_FOR_SELLER_RESPONSE",
"dispute_amount": {
"currency_code": "USD",
"value": "29.99"
},
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions": {
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
},
"seller_response_due_date": "2021-03-24T08:47:50.000Z",
"allowed_response_options": {
"accept_claim": {
"accept_claim_types": [
"REFUND"
]
}
},
"links": [
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523",
"rel": "self",
"method": "GET"
},
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-evidence",
"rel": "provide_evidence",
"method": "POST"
},
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/accept-claim",
"rel": "accept_claim",
"method": "POST"
}
]
}
After provide evidence
{
"dispute_id": "PP-D-40523",
"create_time": "2021-03-03T08:47:08.000Z",
"update_time": "2021-03-03T11:01:55.000Z",
"disputed_transactions": [
{
"buyer_transaction_id": "35703532VD052404F",
"seller_transaction_id": "92198049S8582070N",
"create_time": "2021-03-03T08:41:55.000Z",
"transaction_status": "COMPLETED",
"gross_amount": {
"currency_code": "USD",
"value": "29.99"
},
"buyer": {
"name": "John Doe"
},
"seller": {
"email": "sb-47flty3787626#business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
},
"items": [],
"seller_protection_eligible": true
}
],
"reason": "UNAUTHORISED",
"status": "UNDER_REVIEW",
"dispute_amount": {
"currency_code": "USD",
"value": "29.99"
},
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions": {
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
},
"evidences": [
{
"evidence_type": "OTHER",
"documents": [
{
"name": "ava.jpeg"
}
],
"notes": "Test",
"source": "SUBMITTED_BY_SELLER",
"date": "2021-03-03T11:01:56.000Z",
"action_info": {
"action": "PROVIDE_EVIDENCE"
}
}
],
"links": [
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523",
"rel": "self",
"method": "GET"
},
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-supporting-info",
"rel": "provide_supporting_info",
"method": "POST"
}
]
}
Another dispute after claim
{
"dispute_id": "PP-D-40407",
"create_time": "2021-03-02T08:17:07.000Z",
"update_time": "2021-03-02T08:47:05.000Z",
"disputed_transactions": [
{
"buyer_transaction_id": "1VS7234539684123P",
"seller_transaction_id": "2S50928513331053U",
"create_time": "2021-03-02T08:09:49.000Z",
"transaction_status": "COMPLETED",
"gross_amount": {
"currency_code": "USD",
"value": "29.99"
},
"buyer": {
"name": "John Doe"
},
"seller": {
"email": "sb-47flty3787626#business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
},
"items": [],
"seller_protection_eligible": true
}
],
"reason": "UNAUTHORISED",
"status": "UNDER_REVIEW",
"dispute_amount": {
"currency_code": "USD",
"value": "29.99"
},
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions": {
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
},
"evidences": [
{
"evidence_type": "OTHER",
"documents": [],
"notes": "Refund.",
"source": "SUBMITTED_BY_SELLER",
"date": "2021-03-02T08:47:06.000Z",
"action_info": {
"action": "ACCEPT_CLAIM",
"response_option": "REFUND"
}
}
],
"links": [
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407",
"rel": "self",
"method": "GET"
},
{
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407/provide-supporting-info",
"rel": "provide_supporting_info",
"method": "POST"
}
]
}
Adjudicate on dispute with evidence
Request
POST https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/adjudicate
{
"adjudication_outcome": "BUYER_FAVOR"
}
Response
{
"name": "VALIDATION_ERROR",
"message": "Invalid request - see details",
"debug_id": "6aadbbc916b3c",
"information_link": "https://developer.paypal.com/docs/api/customer-disputes/v1/#errors",
"details": [
{
"issue": "ACTION_NOT_ALLOWED_IN_CURRENT_DISPUTE_STATE"
}
],
"links": []
}

Answer 1

You have to get it to an 'UNDER_REVIEW' by PayPal state before you can trigger the adjudication one way or the other.
So if it is 'WAITING_FOR_SELLER_RESPONSE' you should provide evidence; there is a call for that.
You may also need to make an offer and deny the offer, or escalate to claim.
This tool may be useful for understanding the potential steps: https://www.paypal.com/apex/product-profile/customerDisputes/