Can someone recommend Help/Service Desk management system which works good with Azure DevOps?
We already have Azure Devops for code management with ci cd and test suites.
I am also considering JIRA service desk management, however thinking a bit scpetical in the lines of having two similar eco systems.
In next few months, we forsee potential clients who makes use of our IT services and would like to support them using service desk management.
Thank you.
By reference to this doc: What features and services do I get with Azure DevOps?, Azure DevOps provide Boards service including Agile process, Basic Process, Scrum process and CMMI process, which is easily sharing information and track the status of work, tasks, issues, or code defects. See: Azure DevOps Labs for details.
In addition, if you use Slack, you can use the Azure Boards app for Slack to create work items and monitor work item activity in your Azure Boards project from your Slack channel. If you use Microsoft Teams, you can use the Azure Boards app for Microsoft Teams to create work items and monitor work item activity in your Azure Boards project from your Teams channel. And Jira, Zappier, Service Now and so on.
BTW, if you use other management system like TeamSupport Help Desk, you could use Microsoft Power Platform to create automated workflows.
After investigation, we found that currently Azure DevOps has no service desk feature, I found a suggestion ticket in Developer community. You can vote and follow this ticket. You can also create a new suggestion ticket here. The product group will review these tickets regularly, and consider take it as roadmap.
BTW, I found this thread: https://www.reddit.com/r/azuredevops/comments/cbkxwz/azure_devops_as_a_help_desk_ticket_system/, which provides several choices, you could check it.
Related
some of our clients using Jira others the Azure DevOps Boards.
By Jira, on Work Items we have a "Work log" tab, where we can log our times.
I'm searching for the same at Azure DevOps Boards, but can't find more as the Effort (Hours) part on Tasks. But this is much weaker... Do we need a plugin or what is the best practice here?
Azure DevOps does not support daily time-tracking. To enable it, you have to use some external solutions like 7pace Timetracker for Azure DevOps
From the point of view of an team admin and user.
Particularly interested in planning tools and boards.
There is no such documentation. However, you can compare some features on this page: Azure DevOps Feature Timeline.
Additionally, Azure DevOps Service continually gets new features. To get new features on Azure DevOps Server, you have to update it.
Example of the last changes on the server on service:
Is there a way to add Azure Pipelines or Boards for Microsoft Teams Govt. subscription to a Commercial Azure DevOps subscription. All of our development work is in commercial space, but our Teams is part of our Office 365 Government subscription. I've tried to add the app to Teams, but always get either "Sorry, this didn't work" or "this app doesn't exist or has been blocked by your administrator". The latter is not true as I checked to make sure 3rd party apps are available.
Both use the same Azure AD.
BTW - webhooks don't work either.
Any ideas?
Cheers,
Red
We were able to create most of the Slack / Azure DevOps integration functions (build notifications, code push, etc.) by using Microsoft Power Automate flows. If you have a GCC subscription to Office365, check to see if you have Power Automate.
There are connectors in Power Automate to MS Teams and Azure DevOps which give you the triggers and actions that can produce nearly the same types of messages that we see in Slack. While Adaptive Cards aren't working in GCC yet, you can format the message using HTML and dynamic content:
Example of using HTML in message
The Azure DevOps apps for Teams aren't working in GCC (yet), but with Power Automate you might be able to overcome some of these limitations.
I've tried to find an answer to this but nothing that gives anything definite.
I have a MSDN subscription (Visual Studio Enterprise). I have used the benefit from that to create a Azure DevOps environment that works well.
I am looking to create a new set of projects for a specific company, and it seems logical to create a new 'Organisation' to hold that code and work items.
Can you do this with the MSDN license? Or do I need to buy a subscription to bill that Azure DevOps instance to?
Can I have multiple Azure DevOps organisations with MSDN Subscription?
The short answer is NO.
Visual Studio Enterprise and Azure devops are two different products that have their own licenses, they could not share a licenses.
Besides, you can have multiple Azure DevOps organisations for free, but the free tier of resources in your organization is restricted, the Free tier includes:
Five Azure DevOps users (Basic).
Five Azure Artifacts users.
Free Tier of Microsoft-hosted CI/CD (one concurrent job, up to 30 hours per month).
One self-hosted CI/CD concurrent job.
20,000 virtual user minutes of cloud-based load testing.
When you need more than the free tier of resources in your organization, or to buy other features for your users that are offered by Microsoft or other companies via the Visual Studio Marketplace, on the Azure DevOps tab, you need buy a subscription to bill that Azure DevOps instance.
Check following threads for some more details:
Billing overview for Azure DevOps
Pricing for Azure DevOps
Compare features between plans
Hope this helps.
Not sure if Leo entirely answers the question.
Since you do have Azure DevOps as a MSDN benefit beyond the free tier.
MSDN Azure DevOps Benefits
So the question as I understand it is, does the MSDN Azure DevOps benefits follow the user? Or is it tied to just one Organization? Luckily this has just changed or at least been clarified, not sure how it worked before.
Still only states the regular payd plans, and not the MSDN benefits, but I can't see any reason why this should be any different.
One license works across multiple organizations
Starting in late June,
users will only need one license per Azure subscription, even if they
are part of multiple Azure DevOps organizations. This means that
regardless of how many organizations a user is a part of in a given
Azure subscription, they will only need and only pay for one Basic or
one Basic + Test Plans license.
https://devblogs.microsoft.com/devops/a-simpler-way-to-buy-azure-devops/
I have a Visual Studio (formally MSDN) Enterprise License.
My newly created Azure DevOps Service does not reflect this when looking at the self-hosted pipeline configuration under Project Settings > Pipelines > Retention and parallel jobs.
According the the (i) info button:
Visual Studio Enterprise subscribers get one self-hosted parallel job
as a subscriber benefit.
Anyone know how I can get my Enterprise Subscription to show through to Azure DevOps Services (formally VSTS)? It was pretty simple to do with TFS, but am drawing blanks on ADOS.
My user account for both my Enterprise account and ADOS are one and the same - I was rather hoping it would just show through - apparently that's not the case.
The best I found was this page - but it's only for TFS and explicitly warns that:
The requested page is not available for Azure DevOps Services. You have been redirected to the newest product version this page is available for.
My initial attempt at asking MS through their online chat "Concierge Service" was met with apathy and a suggestion I ask elsewhere...
Apparently patience is a virtue.
It took several days but eventually (or was it because I also raised this issue on the Azure Developer Community site?) it correctly shows my associated Enterprise Subscription.