First part of the question
I’ve registered in Mautic a number X of contacts via API from my main website, all those contacts have basic info including their name and id (I do not have their IPs). Now, I will send all of them a SMS with a link to a landing page. I want to register exaclty which of those X contacts are visiting the page.
I have to mention that a campaign exist for tracking this process. So, when a contacts visits the page, some actions or validations will ocurr.
What should I do to make Mautic know which contacts from those X are visiting the page?
My idea
Send the URL with a specifc parameter that somewhat allows Mautic to understand which one of the contact visited.
Is this possible? Do you consider there is a another way?
Second part
I have a form with one field on the page that register a cellphone number. I wish to register which contact is registering the number.
How can this be achieved?
My Idea:
I am thinking of adding another field asking the contact id, so the contact has to fill that in order to send the form
If you append the link sent via SMS with a ?email={contactfield=email|true}, the Mautic tracking pixel (cookie) will pick up this email when the user lands on the page and collapse the anonymous tracking session into the identified tracking session.
I haven't tested if you can also do this with SMS numbers or with contact IDs.
We publish our best practices for this, here: https://facetinteractive.com/blog/the-ultimate-mautic-setup-guide#emails
Related
I plan to generate Facebook events (Conversion API) on server side when the user completes registration process. These events will be used for advertising my solution in Facebook and tuning target audience on registration events.
I use POST request to https://graph.facebook.com/v9.0/289777498957502/events to send events. I have to pass user_data entity inside a body of this request. This user data can be email address, click id, user IP address or something else.
I don't have any of these on server side but I can get it.
The problem is that I don't understand why Facebook needs user data and what exactly it needs as data. I can send everything to Facebook but I need to understand mandatory information it requires.
Do you know what should be sent as user data?
As an option I can send internal ID in my system of each user inside user data but I'm not sure Facebook will be happy with that.
Facebook manuals are a pure joke. Literally all are outdated and no information on user data content and why it's required.
The problem is that I don't understand why Facebook needs user data
Because your conversion is (ideally) supposed to get connected to an actual user account. Facebook knows, who the user is, as long as we are on the client side, and their pixel is embedded somewhere - they can make the cross-domain requests in the background, to see who is currently logged-in to Facebook on the device. But if you send conversion data later, from your server - how would they be supposed to associate that with a specific user then, if you don’t send them any data that could identify one?
and what exactly it needs as data.
If you have anything that can uniquely identify the Facebook user, then send that.
Otherwise, send as much data as you can – to increase the posibility, that Facebook will be able to match this to a specific individual.
Check the list they provide under https://developers.facebook.com/docs/marketing-api/conversions-api/parameters/customer-information-parameters
If the user is logged in to your Facebook app while they are on your site, then send the fb_login_id – that is as unique and specific, as can be.
If you don’t use Facebook login on your site, or the user can also perform the action in question without being logged into your Facebook app - then send whatever you have, that identifies them on your end.
In case no unique match is possible, then send as much as possible - first & last name, phone number, date of birth - all those help to narrow down who the user might be on Facebook’s side.
The same data, or at least as much of it as is available at this time, should also be send with the pixel tracking code on the client side already. https://developers.facebook.com/docs/facebook-pixel/advanced/advanced-matching/ has details on that.
My goal is to make a website, in which user could customize a photo and then provide his friends indicators like name or id. My next task is to fetch that info from database and send messages on specific date to provided users. Ex birthday wishes, greetings, and so on.
I studied facebook send api for a few days now and couldn't find solution for myself. If I want to send message, I need to have Page-scoped id of user, which is acquired when the person text you first, which is not desired, because person wouldn't know what it is.
Also I was looking into Customer matching API, also seems to require the same PSID. The next thing I checked was Send Dialog API, which seems to send messages instantly, but not on the specific date. Also I checked unofficial facebook-chat-api, which asks for user ID, whereas I can find my id, I couldn't find ids of my friends.
So I just want to know is it even possible, if yes, I'd really appreciate your help.
User to User communication is not possible (and not allowed) in an automatic way, there is no API for it except for the Send Dialog. The Messenger platform is for page to user communication only.
Do not use inofficial tools, they are not allowed and might get you banned.
looking for a little advice on HTML emails and GDPR re-permission.
With the new GDPR regulations I have to create an email to send out to an existing list requesting their consent to continue contacting them.
My intention is to have an 'I'm in' button in the email, which when clicked takes the user to another page/url which has a simple form on it requesting the users email address and checkbox for them to tick to opt in.
My question is can I achieve this another more simple way. For example in the email itself when the user clicks the 'I'm in' button, can a post submission be made automatically with their email address, that gets sent to clients email, and they then just get re-directed to a standard success message. Is something like this possible? It would save having to create a form somewhere and make the process easier for the user.
I don't normally do HTML emails so I'm a little unsure - any help on this would be greatly appreciated, thanks in advance
Yes, you could embed their email in the query string of the URL and then have a webapp at that URL pick up their email from the querystring and process it. Obviously you'd need to code the webapp side accordingly.
E.g:
I'm in!
If you can still send an email to the user, the collection of consent can be quite simple. It will be sufficient to send each user an email containing a link to accept the newsletter (e.g. "Yes, I want to receive the newsletter"). The email should also contain the terms and conditions of the service, and the privacy policy. What come next can be either automated, or handled manually.
The best option would be to automate the process. This can be done in multiple way, the simplest being with a customized link for each user pointing to a website capable of interpreting the data transmitted by the link itself. To achieve this result, the link contained in each email should contain an identification code - which should be anonymized where possible - so that it will be possible to link the new consent to each user. In this way, when the user clicks the link, he or she will be taken to the website. At that point, the backend will be able to collect the code passed by the link, identify the user and, finally, re-subscribe the user to the newsletter.
In practical terms, in the email there could be a link with a value to be passed as a `GET« parameter:
Yes, I want to receive the newsletter
The server-side logic could be as follows (in PHP synthax):
// re-subscribe.php
$uuid = $_GET['uuid'];
$user = getUserByUUID($uuid); // assumed function that gets the user infos by a UUID
subscribeUser($user); // assumed function that re-subscribes user to the newsletter
echo 'Thank you!'
This could even be accomplished manually, provided that a link tracker service/tool is used.
In this – less ideal – case, in the email there should only be a single clickable link, the one required to express consent (e.g. "Yes, I want to receive the newsletter"). This link could take the user wherever deemed most appropriate. What matters, in this case, is the ability, through the tracker service/tool, to know which users have clicked the link. As long as there is only one link in the email, this would inform us that the user has expressed his or her consent, and thus we could manually re-subscribe them to the newsletter. In this case, the link to the terms and conditions and to the privacy policy should be included as static text, and not as an actual clickable link.
For more info, check out our blog post, inspired by this question, at blog.autoprivacy.eu/2018/05/newsletters-after-gdpr-existing-and-new.html
Allow me to better explain: the company I work for work alongside holiday camps etc and want to add a link into the booking confirmation email which will take them through to a web page (which can only be accessed through the unique link) to sign up to our service.
What we need is to be able to have an automatically generated link within the email which can then be used to access the page and stop any random person signing up that happens to have a link.
Any info or suggestions would be welcome, even a jumping off point to research further would be fantastic- cheers!
Is it possible to send a message to a user without the user interacting with the bot first?
I'm using the following guide to retrieve psids from users that have already connected their profile to an app that I own.
https://developers.facebook.com/docs/messenger-platform/connecting-accounts.
For users that have at least one interaction with a page that I also own, I'm able to get their id. For all other users the endpoint returns an empty array.
Im aware of customer matching but is that the only way to achieve this?
You can't send a message by bot before the user initializes the conversation.
Facebook Messanger Bot permits a standard messages, with a 24-hour interval
to reply to a message initiated by a user. In Some specific cases, Facebook permits to send a message after this time.
A message are triggerd when the user either sends a message to a company or clicks a call button for action in Messenger, or when the user requests a message from a company through a plugin, such as send to Messenger.
Check out the policies here : https://developers.facebook.com/docs/messenger-platform/policy-overview
You are correct, customer matching is your only option for this.
Just learned this today, if you have a user's phone number, you can message them unprompted. You also need the pages_messaging_phone_number permission, which you can only get by paying the $99 customer matching fee.
Check the docs on sending to phone numbers here. Customer matching docs here