Sorry if this is not the correct place to put up this question, but I'm unable to find an answer anywhere else.
Here's the problem.
I need to upgrade a client's account on Firebase from Spark plan to Blaze plan (pay as you go plan).
To do that I need to add a credit/debit card as a payment method to their account (billing account).
We have tried 3-4 different credit/debit cards but have failed.
I tried getting help from the help center but was not able to find it there.
At this link - https://console.cloud.google.com/support/chat - I tried to chat with someone to get help but here's what I got -
I am not the administrator on any billing account - Because I am unable to add a credit/debit card to create a billing account, hence I am not eligible for any help
I cannot get help on Phone because "You do not currently have access to technical phone support"
I am really frustrated by this, I have tried multiple cards, even borrowing other people's credit cards.
I am unable to find help from Google! Community support is the last option left! I just want to know what the issue is with my credit card? Why am I not able to add it as a payment method?
It was not registered for international payments initially, but I got that changed. I do not have any other ideas.
I really hope you guys can help me out.
UPDATE 1:
You must create a billing account first before you can add a card/payment options. Information about it can be found here: https://cloud.google.com/billing/docs/how-to/manage-billing-account
I followed this link, this is something I've tried and this is the step where I am stuck.
Step 1: Identity verification - I am able to successfully complete this step by verifying mobile number and continuing.
Step 2: Verify payment method - this is the step I am stuck at. I have tried adding different cards, as mentioned above, and have faced different issues with different cards. One card did not have international payments enabled, I got that enabled but even then it doesn't work. It does not show any error. It proceeds to the bank's website for two step verification process, I enter the 'One Time Password" for the payment, the payment goes through and it comes back to the same "Payment Information Verification" page.
Screenshots attached below for more info
You must create a billing account first before you can add a card/payment options.
Information about it can be found here: https://cloud.google.com/billing/docs/how-to/manage-billing-account
Instructions for creating a payment profile is here: https://support.google.com/paymentscenter/answer/9028746?ref_topic=9017383
It is important to set yourself up as the appropriate individual or business type.
Once that is done, you can link it to your account and your client's project if you have the permissions to do so.
Update
Google Support
It is advised to create a new Google Cloud Account through this link provided https://cloud.google.com/
Additional
Failing this, you can use the troubleshooter to find the appropriate contact support HERE
Inputting your issues has lead to a possible suspension on your account which suggests filing a ticket, available here: https://support.google.com/cloud/contact/cloud_platform_suspensions
SOLVED!!
Problem -> Since recurring payments are blocked, we cannot add cards and create billing account. And since I didn't have any billing account, I was not allowed the chat support. When I mailed regarding the same, received reply after 2-3 days stating that we look for some other payment methods(which do not exist as of now if you are in INDIA).
Solution -> Connect with some friend outside India where recurring payments are enabled(for eg. USA, singapore).
Ask them to login firebase from their laptop(do not use their card in India), add billing account and then google will put account on hold for 24-48hrs. go to cards -> add a backup card (India card) -> make it primary card and BOOOOM!!. In probably 24 hrs you can make payments from Indian credit/Debit card. Thank me Later!!
Related
I am trying to test paypal buttons on a website using a paypal sandbox merchant account.
According to the docs i should be able to create a Subscription Button but the option seems to be missing in my Account:
Docs:
https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/subscribe_step_1/
Since i couldnt find anything about this problem, i thought it might have something to do with my sandbox account settings. So i allready did the following:
Made sure the account is valid, has a credit card and banking information
Created a new account with some amount of balance
Tried to get a paypal plus subscription for the sandbox accounts (did not work)
Created the button by go to tools-> recurring subscriptions->Create Subscription Button (additonal options): Got redirected and again the option was missing
Is this a problem with my account ? And if so, what do I have to do to make it work?
Well i finaly found out that this is kind of a paypal problem. As you can see from the screenshot i have a german paypal account. And if you search the documentation you can find this:
https://developer.paypal.com/docs/classic/express-checkout/integration-guide/ECRecurringPayments/
Recurring payments cannot be created for buyers in Germany or China. In this case, you can use reference transactions as an alternate solution.
Im not 100% sure but i think this is the reason why i cant create a subscription button
This is driving me nuts, We're using PayPal Pro, REST API for billing agreements and we charge our users a fee per month in our Laravel app.
We have set: "initial_fail_amount_action": "CANCEL" but when the payment fails it still creates the profile and as a result my users are sent an invoice.
Practically any card number with the wrong details seems to be enough to activate the profiles.
This is in Live mode, I can search the web for a dummy credit card number, use any name and location and that is enough to trigger the "sale".
I've searched everywhere for a straight answer but can't get one. I hope someone can help
Hi I have searched for this solution and although others have experienced the same problem I couldn't find a solution that works for my site.
My wordpress site mainly sells registrations/bookings for events and I'm using the s2Memberplugin to process the payments with Paypal. The problem is that when we direct the users/customers to the paypal page to complete the transaction which i want set up with the option of paying via credit/debit card if the user/customer doesn’t have (or doesn’t want to create one) a paypal account. That has been working perfectly except for when users/customers are using a variety of internet browser with various cookie settings so the user/customer get’s directed to a completely different page both in appearance and functionality from the page I want them to see. This incorrect page ‘requires’ users/customers to have or create a paypal account to make the payment, no option to pay via card is available. I tried calling paypal and of course they say it is something wrong with my site.
Over 20 days ago i lodged a support ticket with Paypal MTS (or whatever they are called) and of course no response. I have lodged about 5 more tickets and made about 10 more phone calls and they simply don't care about customers. That is clearly demonstrated when you ask to speak to the complaints section and they say "We don't have a complaints section'
Thanks very much, any assistance is greatly appreciated
I haven't been provided with any error codes, unfortunately - i did ask for them but nobody supplied them.
we just discovered that the payflow and IPN settings within my sites plugin were empty but i'm filling them in now but i have two questions:
The vendor, is that just my username for my paypal account? (why don't they just use the same terminology - confusing)
My s2Member plugin say's i'll need my IPN url (and then supplies a url, but whn i look at the IPN notification url within my paypal settings it's a totally different link. Should i be changing my paypal IPN url to that which is supplied by my s2Member plugin or am i getting two different url's confused?
Thanks for your help again mate.
If you're using Payments Standard this experience is cookie based as you mentioned. If you want to make sure the full credit card form shows up and allows people to pay with a credit card without creating an account you can use the Express Checkout API instead.
In your SetExpressCheckout request you just need to set SOLUTION=Sole and LANDINGPAGE=Billing.
Im integrating an MVC4 website with Paypal and all has gone quite smoothly until now. However, when I click through, the buyer does not get the option to complete the purchase as a guest.
I'm using the Paypal HTML payments standard method and searched around and this page and Paypal itself said to make sure
'Account optional' was off in my profile. I'm in my sandbox profile now, but under 'website payment preferences' there is no such option. I just have:
Auto return for website payments
Payment data transfor
Encrypted website payments
Contact telephone no
Express checkout settings (just for german payment methods!)
Does anyone know where this setting is now?
The person I'm building the site does not want users to have to have a paypal account, so guest checkout functionality is required.
Unfortunately the Paypal website doesn't really help - searches for guest checkout turn up little.
Any help really appreciated.
Thanks
I'm having the same problem, I guess it might be related to your location or your customers location (Outside the US).
I have called PayPal Support and after about an hour of discussion they said something like that.
I hope that this is not the right answer (I hope there is some sort of setting we can do to change that, and we are just missing it).
also check that link it might help:
PayPal Standard not giving option for Check out as Guest
Make sure that the receiving account has verified status (eg, that you've linked it to a bank account).
Only verified accounts are eligible for guest checkout.
Another common pitfall is that you might have made a typo on the email address of the receiver.
Make sure it's the exact same one that's used to log into the PP account (or at least that it's associated, and confirmed to the account)
This topic forum is the best place I've found for a checklist of requirements to receive guest payments on paypal:
https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/buy-now-button-requires-paypal-login-or-account/m-p/15587
Had a nice little custom button with a few parameters I was POSTing to PayPal (and getting POSTed back via IPN) a few years ago working fine. Payments were disabled for several years, but now my client wants to resume subscriptions with their new campaign.
I switched back to the sandbox hostname/merchant accounts, did a sandbox transaction with a test Visa card, and all was well.
Switched it to the live hostname/merchant account, went to do another test with a real Visa, but noticed that not only has the real PayPal site been completely rebranded/redesigned, they now seem to be forcing you to create a PayPal account: on the sandbox, there's a blurb with a link that says "continue" which takes you right to the credit card/billing information (this is identical to what the live PayPal site used to look like a few years ago).
NOTE: The merchant account has changed; I'm not sure if that matters or not and/or if there's any settings in there I need to change.
Question: is this the way it is now with PayPal? I can't seem to find any official information that says yes/no. Besides the Express, is there any other IPN method that'll work here or is this a policy thing at PayPal? I'd hate to rewrite my working/tested code, but this isn't going to fly with my client.
Yahel's answer is incorrect: I called PayPal, and they explained that the following conditions must be met in order to accept non-PayPal payments:
The business email address must be confirmed. You can check by going to Profile > Email.
PayPal Account Optional must be checked:
Go to www.paypal.com.au and log in to your Business account.
Click 'Profile icon' near the top right of the page (next to "Log out" button)
Click "Profile & settings"
Click ‘My selling tools.’
Click ‘Update' beside 'Website preferences.’
Select 'On' under 'PayPal Account Optional' near the bottom of the page.
Click 'Save.'
Yes paypal has been forcing users to create an account for a long time now. Before that you could use a credit card up to 10 times and then it would force you to create an account anyway.
The reason you are seeing the old branding in your sandbox is probably because it is you old sandbox on an old paypal server.
Last I tried there was no way around this new policy.
But djechelon is right, they have an excellent customer service, give them a call.
PayPal does force people to create accounts, even when they want to just make a single payment. I was puzzled by this situation too: I was choosing the option to pay without a PayPal account, but still was forced to provide all the private details enough for PayPal to create an account for me against my wishes. Very sneaky of PayPal! Then I found this page and that explained a lot.
This is the message I received in my PayPal Account:
PayPal Account Optional
When this feature is turned on, your customers will go through an optimized checkout experience. This feature is available for Buy Now, Donations, and Shopping Cart buttons, but not for Subscription buttons.
So you cannot provide a regular "Subscribe" experience to non-PayPal customers. I believe you must pay the $19.99 a month "Enhanced Subscription" for this.
PayPal Has a Purchasing Limit of $3,000 for "Guests".
I ran into this issue as well and #gravyface was bang on with setting your account preferences. However, my customers were still having issues paying without a PayPal account.
I called PayPal and it turns out they have a $3,000 (cumulative) purchasing limit for "guests". My customer's invoice was for $7,000 so even though my preferences were set to make the PayPal account optional, it still would not go through.
Hope that helps others.
JP