Getting Error message while searching for product on Field service app Salesforce - service

We're installing FSL and have run into a problem with the FSL Mobile App when we go to consume products.
The error message is "Product2.Material_Code__c like '%search term entered%' or Product2.Product_Image__c like '%search term entered%'
ERROR at ROw:1:Column:368 field 'Product_Image__c' can not be filtered in a query call.
In the error message above %search term entered% is whatever we search on not part of the error message.
Product_Image__c is a pre-existing rich text area custom field on the Product2 table.
Does anyone know how this field got into the SOQL and how we can take it out or otherwise resolve this error.
Sshot of error messageError message on product search.
Regards
Anushka

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