I’ve been trying to contact the help desk at https://www.online-convert.com/help about an issue with their MIDI to OGG converter. Their web site doesn’t have a telephone number, e-mail or snail mail address, just an online form to communicate with them.
Unfortunately, that single method of communication is broken. I’ve tried over 10 times to send them a message over a couple of days, but the system fails every single time. All I get is the cryptic error message: “Something went wrong. Please try again later.”
Does anyone know how to contact this organization? I like their converters, as they yield some of the best quality OGG files I've heard, but if I can’t contact them for support, I may have to go elsewhere.
Any ideas on how to contact them would be appreciated!
Problem solved: If cookies for their Website were blocked, the comment submission failed. Sadly, it took much trial & error for me to discover this. Would have been much simpler had their error message described the reason for the failure.
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I wanted to start a small campaign of about 400-500 emails and I tested the email with mail-tester.com
The problem is that I've got these 2 errors and nobody on the internet knows an answer for it:
-2.43 RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level above 50%
-1.729 RAZOR2_CHECK Listed in Razor2 (http://razor.sf.net/)
This happends for both the domain and subdomain. I tried sending an email with a completely changed text (something about animals I've found on wikipedia) and without signature, I even tried sending an empty email and got the same misterious errors.
I tried sending the exact same mail + signature from another domain and it worked perfectly without any error.
What should I try next, considering the fact that it's impossible to change the domain name?
How popular is SpamAssasin with its Razor 2 or is it maybe irrelevant?
Should I wait or on the contrary send as many emails as possible to detect clean traffic?
Thanks
The title being self explanatory, i would like to add some points to it.
1.Firstly, is it possible to track all these (READ,DELETED,SOFT BOUNCE,HARD BOUNCE) without using third party API?
2. If no, which third party services provide you the same ?
I am aware about the <img src="send-identifiers-to-this-url-to-track"/>, but this can only get me "No.of Reads/Forwards", but not deleted.
Anybody in for help ?
There are a number of things you can detect with your own software and no third party, though I don't know how they map onto the categories you list:
Tracking images and links, like you said (READ).
No mail server to take the message, e.g There might not be any MX record for the domain or your mailserver IP might be blocked by DNSBL (maybe what you mean by HARD BOUNCE?)
Mail server response codes. This might tell you for example:
Your email was rejected because the mailbox was over capacity etc (probably SOFT BOUNCE)
Rejected because it's spam (probably HARD BOUNCE)
Greylisted or something (probably SOFT BOUNCE)
There is basically nothing you can to detect the difference between unread and deleted messages though. That is also true of third party services. You will not even detect read messages unless your recipient turns on tracking images or clicks on a tracking link.
It's pretty hard to get this information, for instance I had to implement a postfix log analyzer that is mining the bounce information (soft/hard) and the reason why they occured and make it available via API in a structured form.
is there are program or script or anything that will make my email client/webmail to open webpage links from newly received emails automatically?
If someone knows or can make a add-on for thunderbird or make this to work I don't mind paying. Just I need links that are in emails I receive to be automatically opened in default internet browser tabs.
All I can say is I very very much doubt it. If there ever was one created it would most probably be removed by most download source providers as there is a fairly huge security risk there.
Additionally, aside from the security factor you have a simple load factor to account for. I regularly make newsletters for clients, each with a link to a text version, a online version, a link for the logo and so forth... So if you did have such a plugin you would also open these links, which seams crazy. Additionally, remember the Unsubscribe link for emails, on some you are asked to confirm on others you click(/open), your taken off. Which would be very undesired.
I do understand you probably have a reason X for doing this, like because its a in house email system which creates reports and it does this and does that etc. I think most people here do understand there are sometimes very odd usage cases for things, but I don't think anyone will be able to assist you here, sorry!
I have my script email me when there is a problem creating a recurring transaction with authorize.net. I received the following at 5:23AM Pacific time:
SOAP-ERROR: Parsing
WSDL: Couldn't load from 'https://api.authorize.net/soap/v1/service.asmx?wsdl' :
failed to load external entity "https://api.authorize.net/soap/v1/service.asmx?wsdl"
And of course, when I did exactly the same thing that the user did, it worked fine for me.
Does this mean authorize.net's API is down? Their knowledge base simply sucks and provides no information whatsoever about this problem. I've contacted the company, but I'm not holding my breath for a response. Google reveals nothing. Looking through their code, nothing stands out. Maybe an authentication error?
Has anyone seen an error like this before? What causes this?
Maybe as a back up you can cache the WSDL file locally and in case of network issues use the local copy. I doubt it changes often so if you refresh it weekly that should be satisfactory as the file will probably not be stale by then.
Most services offered online today that claim to "track" e-mails, do so by embedding images in the emails. My questions are:
Is this the only way to do it and if not, what are the other methods?
Are any of the methods actually fool-proof?
Has anybody had any luck with specific software or even an online group?
Yes, this is pretty much the only way to do it. Consider that an email is something that is inherently static. The only way to know if someone has "opened" an email is for the email to send some information back to your server. Most email clients these days support HTML emails, which means that you can get the client to request an image (or anything else) from your server by embedding the proper HTML tags. Other than this, you cannot force an email client to do anything it doesn't want to do. It's a separate program on a remote computer, and you have no control over it.
No, there's no foolproof way. There will always be emails you can't track. If someone downloads their email and disconnects from the internet before reading it, you can't track that email. Most email clients allow you to disable image loading now as well if you want to, so that can block tracking too.
I've usually written my own, so I wouldn't know what to recommend. I imagine most services will be quite similar, so I'd base a product/purchase decision on how easy their front-end is to use.
In addition to pixel tracking, a second way to track open rates is by looking for clickthroughs. If someone clicked through, then they must have opened it. This is infrequent, but it's important not to throw this data away.
More details:
How MailChimp tracks open rates
How CampaignMonitor tracks open rates
Wikipedia on email open rates
Hubspot on open rate issues
Facebook uses a bgsound element in addition to an img element like this:
<img src="http://www.facebook.com/email_open_log_pic.php?mid=999999999999"
style="border:0;width:1px;height:1px;" />
<bgsound src="http://www.facebook.com/email_open_log_pic.php?mid=99999999999&s=a"
volume="-10000" />
This is the best way, and it's hardly ideal - many e-mail clients block images to start with.
No, no methods are foolproof. A foolproof method of detecting if someone had read an e-mail would be a significant privacy issue.
I've used ExactTarget and CampaignMonitor's tracking systems. Both worked pretty well for tracking trends - i.e. twice as many people opened e-mail #1 than #2 - but you never know how many missed opens there are due to images not being shown.
Pixel tracking is the only way to track open rates. Then the links in your emails are also tracked through a redirect service for click rates. Absolutely nothing is going to be foolproof. You will have to use some guess work to figure out your actual open rate since some email clients will only take the text version and not the html and also some clients do not load images by default.
SilverPop is a popular one. They actually use PowerMTA on the back-end. Our company just ended up licensing PowerMTA and writing our own front-end and tracking.
No it's not the only way. Your HTML e-mail can refer to a web server for 'some content' which is then tracked. That could be an image, a stylesheet, some Javascript, etc. Most mail clients hate it and nothing automated is guaranteed to work.
Gain the trust of your recipient and invite them to your website. Track clicks.