For example:
customer sends email to support#company.com
support#company.com is a distribution list which automatically forwards the message further to mary#company.com and joseph#company.com
My application subscribes to mail coming into mary#company.com and joseph#company.com using the GMail api: https://developers.google.com/gmail/api/reference/rest/v1/users.messages/get
When my application receives the Message from Google, where can I find the distribution list's address (support#company.com)?
I have tried reading emails received via distribution lists from the GMail api and inspecting their headers. But since I cannot find the official documentation on the topic, I do not know if my anecdotal experiment was comprehensive enough.
Related
Background: I was handed the reins for our company's AWS account to implement a process to make sure our SES delivery report notifications can get acted on instead of just being filed away or deleted.
That said, the first hurdle is that the email address associated with our company's helpdesk keeps receiving all Amazon SES notifications for bounces, complaints and delivery failures. This creates a mess for our support staff in having to wade through these emails individually, and our ticketing system doesn't have the capability of auto-forwarding emails even though I can categorize them based on rules when they arrive.
I have read through all the knowledge base articles for SES notifications as well as ~380 forum topics relating to email notifications, but I didn't see an answer posted this question even though it had been asked a handful of times.
What we've done:
Set up a dedicated email inbox for these requests so we can then process them correctly (that we want to divert these messages to).
Created an SNS topic with the new email address as its endpoint and applied it to all categories, but the emails still kept going to support, so that clearly wasn't the solution.
Removed all hard-coded references to these emails from our software code, but we still get individual Amazon SES notifications to the helpdesk (~30 a day).
Simple idea, but AWS is pretty intimidating especially for our small company where no one has taken the time to learn through the ins and outs after first setting it up (fire and forget).
Edit for clarity, the emails I'm trying to redirect are "Delivery Status Notification (Failure/Delay)" and "Undeliverable:..."
Here's how i got this to work:
Under "AWS SNS"
Create an SNS Topic
Create a subscription to the topic that sends an email to your desired "catch address"
Confirm this subscription by clicking the link sent by AWS to this address
Under "SES Management - Identity Mangement"
Verify a domain or email address
At the domain/email address go to Notification and DISABLE Email Feedback Forwarding
Same place select your SNS topic for Bounces and Complaints
Under "SES Managment - Email Receiving"
Create a Rule set and then create a rule with the domain or email address above
Make the action the SNS rule above
When sending mail be sure that the From address is using the domain/email address above. All bounces and complaints should now end up in the catch address inbox. ALL OF THIS must be setup in the same region.
These notifications are configured either at a verified Domain level or at a verified email address level. This page has info on it. At the bottom, it talks about how you can confirgue to have messages sent to email or a SNS topic. You probably have a notification setup on your domain or the specific email address you are using.
You'll find all this in the SES section of the AWS Console under the Identity Management section. Make sure you check both the Domains area and the Email Addresses area.
You make the feedback address differ from the sender by setting the Return-Path header in your message (subject to a few other rules):
From the developer guide:
If you used the SMTP interface to send the message, then notifications go to the address specified in the MAIL FROM command.
If you used the SendEmail API operation to send the message, then the notifications are delivered according to the following rules:
If you specified the optional ReturnPath parameter in your call to the SendEmail API, then notifications go to that address.
Otherwise, notifications go to the address specified in the required Source parameter of SendEmail.
If you used the SendRawEmail API operation to send the message, then the notifications are delivered according to the following rules:
If you specified a Source parameter in your call to the SendRawEmail API, then notifications go to that address. This is true even if you specified a Return-Path header in the body of the email.
Otherwise, if you specified a Return-Path header in the raw message, then notifications go to that address.
Otherwise, notifications go to the address in the From header of the raw message.
I'm writing a program that should send emails to multiple users with content extracted from an excel spreadsheet. I know how to do this using the net/smtp package in Go, but I would like to know if it's possible to send an email with the sender being a google group (i.e googlegroup#gmail.com) instead of my email without resorting to using the gmail API? Currently I have a working program that can log in through an email and password, which is then used for auth credentials, but seeing as that google groups don't have the same kind of interface I'm not quite sure how to change it so emails are sent from a group instead of an individual user.
Each google group should have an email address associated with it. golang-nuts is golang-nuts#googlegroups.com for example. Any mail sent to that should be posted to the group, assuming it is from a member of the group.
In order to send from your own gmail account, you can use gmail's outgoing smtp feature with the net/smtp package. Configuration is explained better on this digital ocean post
I'm building a service which scans peoples email for specific PDF attachments and indexes them. I implemented this with OAuth2 for Gmail using their extensive Gmail API which works perfectly fine.
I now want to implement the same for outlook/live/hotmail. So I searched around, and I mainly read that you can "Connect to Outlook.com IMAP using OAuth 2.0" (tutorial here). The thing is that this implements a full IMAP connection. As far as I know this is more meant for aftermarket applications with which the user can view and send his email, not for applications which need to download some email in the background (like mine).
I haven't worked with IMAP from within code, but the main problems I see with this now is that:
If I read emails they will be set to "read" in the inbox of the user, which I obviously don't want (I don't want to interfere with the normal email usage of the user).
I will need to either stay connected with all email inboxes, or constantly loop through all email inboxes to get new emails.
My questions are actually;
Is there no other way than IMAP to get users outlook.com email?
Or are my problems actually not problems and should I just create an IMAP "receiver" for all the outlook email accounts?
In answer to point #1, according to Max, you can use body.peak to avoid this.
In answer to point #2, according to triplee, you can connect to all of the accounts and then use an IMAP extension called IDLE.
In answer to point #3, I found the Outlook REST API which includes options to read the email and you can call GET https://outlook.office.com/api/beta/me/messages on a regular basis to get all messages in the user's account or you can call GET https://outlook.office.com/api/v1.0/me/messages on a regular basis to get all messages in the user's inbox. You can find a full list of the REST APIs operations here.
In answer to point #4, I believe that some of your problems are problems and others aren't. I believe that you don't have any technical problems. However, I believe that you are correct that IMAP is not designed for applications like yours as is shown in the Wikipedia article on IMAP which reads (bold is mine),
In computing, the Internet Message Access Protocol (IMAP) is an Internet standard protocol used by e-mail clients to retrieve e-mail messages from a mail server over a TCP/IP connection. IMAP is defined by RFC 3501.
Also, in RFC 3501 which defines the original IMAP protocol it refers to email clients which from the absract reads (bold is mine),
The Internet Message Access Protocol, Version 4rev1 (IMAP4rev1) allows a client to access and manipulate electronic mail messages on a server.
i have an idea about system where users respond to website's messages using the emails they received.
Is it even possible to have multiple imaginary emails with hash in the e-mail's name field(f.e., 1h2149g0as1gasd9123#mysite.com ) and those all imaginary e-mails just forward content to messaging#mysite.com e-mail. And afterwards we are able to parse the contents and know for which conversation the message was sent.
The emails are hosted in Google service. Could not find any information about this in internet.
Such option would be excellent, because there would be no need of including the identificator in e-mail's content which might be deleted if no quoted text is in replied e-mail.
I'm open to any other suggestions that would fit in this situation.
When using Google's service, you can add tags after the e-mail address using a +. For example...
test#domain.com
test+12345#domain.com
test+wuishw78#domain.com
will all go through to test#domain.com, and you can then look at the address.
Note this is not supported by all e-mail systems, so while this works on Google's hosted e-mail, it may not work on others.
Given multi-tenant application, How are vendors implementing email notifications from an email account setup and programming perspective:
Sending emails could come from a generic account: eg notifications#VendorName.com or noreply#VendorName.com, this seems reasonable considering reply addresses and lilnks can be contained within the email contents.
Receiving Emails: How would an application receive email, for instance; to generate support tickets or assign comments in an email to a project/task. I have seen ID's within the subject and some reply to addresses containing the account name eg: notifications#AccountName.VendorName.com
I realise one can programatically connect to a pop3 server and receive emails and look for the IDs with the subject, but is there a way of setting up and receiving email to a single pop3 account from multiple sub-host name email addresses (not sure on terminology there) eg: noreply#AccountName1.VendorName.com or noreply#AccountName2.VendorName.com and check the Account Name from the address? (similar to checking subdomains on a URL)
Any practices, experience, comments or sughestions?
(not sure its relevant, but using C# asp.net-mvc and services etc)
For sending notification emails, we have a notification send to address associated with each account and simply send from our domain to that address. Our from address is monitored and replies end up in the CSR work queue.
For inbound emails, we use FogBugz (from the makers of Stack Overflow) for case tracking. That accepts new cases via email (e.g. cases#mycompany.com). Tickets are auto-created from the email. My only complaint there is that the customer needs to check an obscure link for case updates (no "my cases" web portal, but maybe that will come out in an upcoming version of FogBugz).
We have a custom field in FogBugz to indicate the customer the ticket is from. We could theoretically write a plugin to FogBugz that auto-assigns that using the senders domain, but I guess the CSR's haven't complained loudly enough yet :-)
We (at muHive) are an inbound email/social conversations management product. If you are looking at a handling inbound email or social media conversations from customers, we have an impressive toolset.
For our own outbound needs, the simplest way is to use an Email sending API. Don't bother with SMTP sending by yourself. We use Amazon SES and have also tried Sendgrid which gave us additional benefits like delivery status and email parsing.
There are two ways in which you can handle multiple accounts to a catch all email address. If your target system can differentiate between different customers and assign tasks to the correct representatives based on either the content/sender, ask all your customers to send an email to support#company.com.
As you rightly said, you could also create *accountName_support#company.com* email addresses and use different accounts on whatever CRM/Support solution use to manage these emails.
Another approach is to have your customers send you an email to support#company.com and you use a rule based system (like muHive) to forward these mails to the appropriate account executives based on the customer/account who sent the mail.