Can anyone tell me the steps as to how to transfer a call from one queue to another queue in twilio?
Twilio evangelist here.
So you want to take a call that has already been queued into QueueA and move that call into QueueB?
You first need to acquire the CallSid for the call you want to transfer. There are lots of ways to do this since virtually every web hook request Twilio makes during a voice call includes the CallSid parameter. You can save the CallSid of the Call before you place it into QueueA, or you can use the Members resource to list all of the members of QueueA. Each Member resource includes the associated CallSid.
Once you have the CallSid, you can use the Members resource to dequeue the specific call providing a URL that returns a new set of TwiML instructions, which in your case is going to be the <Enqueue> verb telling Twilio to place the call into QueueB.
Hope that helps.
Related
I am dealing with a Private caller case where the Privacy header is only passed in the initial INVITE but not in the subsequent mid-dialog requests (e.g. CANCEL).
When the Privacy header is present, my downstream expects me to send them another header.
For the most part, I was able to deal with this by using dlg module to keep track of state within dialog so that the mid-dialog requests will know about the Privacy header's presence in initial INVITE.
However, a problem i have is that just for the CANCEL request, I am unable to add any headers to the SIP request relayed to downstream.
I've read in other posts (dated years back) that an option would be to use stateless CANCELs downstream. Another potential option would be to start a new transaction at my level.
I am wondering if there are other alterantives to this. I would've recommended my downstream to use $avp but it seems like even though initial INVITE and the CANCEL are supposed to be in same transaction, the $avp value stored in initial INVITE is not accessible by the CANCEL.
There are other tricks that can work. Such as using the Record-Route as a data store (that can be security issue) or asking downstream to use dlg module, which can be a big performance cost to the,.
I am wonder if any of you have solved this problem already.
Instead of dialog module , i prefer that using htable to store transaction until get ACK. It is faster than it . After getting ACK , stored transaction can be removed.
In addition , You can look at TM module and TMX module that has features about Cancel.
At this moment I'm calling a #future method X from the Account_after_update trigger. I have to use #future annotation because X makes an external site call (just to notify account is updated). It's working fine.
But for some reasons (please don't ask why) I have to remove #future annotation.
And of course it will be impossible to make HTTP request from the X method (Salesforce restriction).
Is there a way how to notify external site about account updating (and send an account ID) without using of #furure annotation? Or even without a trigger? Probably something like subscription to account_updated event.
You can use outbound messages which can send a soap request to an endpoint using workflow, or you can use the streaming api where you can create push topics to send push notifications to subscribers. Of the two options outbound messages is simplest if your endpoint supports soap.
You can try creating background jobs to do the work for you. hope you find the solution here
I am developing a small REST API. As I got into analyzing all the possible failure scenarios, which I have to handle to create a reliable and stable system, I went into thinking about how to make my APIs atomic.
If we take a simple case of creating a contact through the POST API.
The server gets the POST request for the new contact.
Creates the contact in the DB.
Creates a response to send back to the client.
The server crashes before sending the response.
The client gets a timeout error (or connection refused?)
The client is bound to think that the contact creation has failed, though, in fact, the contact was in the DB.
Is this a rare case we can ignore? How do big companies deal with such an issue?
To handle this, you should make your write APIs idempotent i.e. If the same operation is executed multiple times, the result should be same as the operation was done only once.
To achieve this in your current example, you need to be able to identify a contact uniquely based on some parameter, say emailAddress. So, if the createContact is called again with the same emailAddress, check in the DB if a contact already exists with the emailAddress. If so, return the existing contact. Else, create a new contact with the emailAddress and return it.
Hope this helps.
If the request times out, the client should not make any assumption about whether it failed or succeeded.
If it is just a user making a request from a web form, then the timeout should just be exposed to the user, and they can hit the back button and check whether the operation succeeded or not, and if not they submit the request again. (This is fine as long as you always keep a consistent state. If your operation has multiple steps and fails mid way, you need to roll back.)
However if reliable messaging is important to your application you will have to use a library or build your own reliable messaging layer. This could work by having the client assign a unique ID to every request, and having another request that lets you check the result of that request ID later. Then you can do automated retries but only where necessary.
I'm currently using the Twilio API in order to implement a call-recording feature for my app. I'm wondering whether it is possible to accomplish the following scenario.
Person A calls Person B, connection between the two is established
Person A would like to start recording the phone call and pushes a recording button
Call ends, Person A receives recording
I have tried the following:
Connect the two users so that they can talk to each other (Successful)
Use the REST API to modify the live call and put the TwiML record verb.(ref https://www.twilio.com/docs/api/rest/change-call-state#example-1)
Been stuck on step 2, whenever I try to redirect at all it just disconnects the call. Is there a proper way to inject TwiML messages while the call is going on using the rest API?
Is it bad practice to do automatic notification (email/sms/etc) as part of an api call? Or should that be separated from the core functionality.
Say I update a project status and want to send notification to all users watching the project.
Can I do that from the update call or should I break it out into some other notification mechanism? Any thoughts? If doing it from the call I guess each relevant method would need an option of skipping sending notifications.
I would add to a response by Rafael Mueller that there is a difference between RESTful interface and implementation mechanics.
As far as RESTful interface is concerned here are my thoughts. Let's say you update a project status with "PUT /project/123/status". Whether email is going to be send or not it's up to a value proposition of your app. May be that's how you want to differentiate yourself from your competitors.
Let's say you support sending of emails but you want to give control to a client on a call-by-call basis. I would go with an optional HTTP Header or an optional attribute of the request body be it JSON or XML or anything else.
Once you allowed variability in emailing project status, I would advice to design a designated end-point to trigger email update on demand. Something like "POST /project/123/status/send-email". This way your client won't shoot itself in a foot: if they forgot to send email during a project status update, or simply changed their mind, they can always call "send-email".
I would rise an event, ProjectUpdated, you can add it to your messaging system (a database could solve, or rabbitmq, msmq...) and the consumer of this event, will send the email.