For my Magento webshop I use Ebizmarts with Mandril to send autoresponder mails to customers. By an incorrect setting in Magento I activated accidentally an abandoned cart email sent to a large number of customers. I have tried to cancel sending. (there are still 2000 mails pending/ready to send) Unfortunately I can not find the option to delete the pending mails.
Meanwhile I paused the account so that no more e-mails are sent. Is this possible to delete this mailing?
If the emails are in the account's backlog, you can clear (delete) them all: https://mandrill.zendesk.com/hc/en-us/articles/205582587. If they're already on Mandrill's servers ready to be delivered (i.e. you see a status of "Sent" on the Activity page), there's nothing you can do/you can't 'cancel' them from sending.
Related
We wanted to activate spam protection in EXT:powermail and implemented the example configuration from the documentation.
First we switched on the honeypot and the session check and the mails to us (administrators). After a few minutes we received some emails.
At first we thought it was just a transition, but unfortunately it didn't stay that way. We even contacted a website user by phone to see if he noticed anything when submitting the form (session check failed). But he hadn't noticed anything out of the ordinary. He also received a confirmation email and our recipient received the completed form.
Now our question: is it normal that the mails are sent despite a negative session check or honeypot (sometimes both together), or do we still have a configuration error? Why is an email sent at all if the form was detected as spam?
We use:
TYPO3 10.4.23
Powermail 8.2.3
Powermail will not send mails to the sender if the spam check is failing. There are a few checks which then lead to an spam-indication (from 0 to 100%). You can configure which check has which indication and when will be a stop in sending normal mails.
I would turn on logs or notification emails on spam for admins via TypoScript setup - see documentation https://github.com/einpraegsam/powermail/blob/develop/Documentation/ForAdministrators/BestPractice/SpamPrevention.md#configuration-via-typoscript
I tried to send an email through sendgrid. I have a custom domain myself#contoso.com. If i try to send an email to user1#gmail.com with the from address as myself#contoso.com,then,the email is delivered to gmail with "via". When i try sending email to myself#contoso.com with the from address being myself#contoso.com the activity says the email is delivered however, in outlook client i have not received the email. What is it that I can try or do?
I have tried whitelisting contoso.com but it did not work
This is not an answer, as it doesn't help work out why the emails that are "Delivered" have not been received, but this is SendGrid's note on why Email messages with the “Delivered” status are not received:
Twilio SendGrid posts the Delivered event after the destination server accepts the message with a 250 OK response. Once an email is accepted by the destination server, we are unable to see what happens to the message. The receiving server could send it to the inbox, queue it for later delivery, put it into the spam folder, etc.
Often times, a recipient domain will initially accept a message for delivery, and then apply additional filtering afterwards. In this situation, we would have posted the Delivered event, but not have any insight into the additional filtering. Any additional Twilio SendGrid events for your email message would be triggered by recipient engagement (i.e. open/click events, unsubscribes, etc.).
Also note that at the time of writing, that answer had 26 downvotes (and zero upvotes) on the SendGrid website, probably indicating that many other users have experienced this problem.
I had several issue solving this problem. The most important part is to set "Sender Authentication" from sendgrid to your domain dns. There is a instruction here. I'm using godaddy, so the link to set dns is https://dcc.godaddy.com/manage//dns .
We are developing an application that will send periodic updates and notifications to users as email. The user can opt-in and opt-out of this service via a subscribe option. However we are finding that some users are making the email as spam and as a result our account is getting suspended... Is there any way to track if our emails has been marked as Spam by a user, so that we can stop sending emails to them...
We have a GSuite service and are using Gmail SMTP to send emails
No.
But you can check if your domain is on any blacklist with tools like mxtoolbox.com. And contact those blacklists with the question what you could do to be removed from the list.
In order for a mail to be classified as spam it has to fail a multitude of tests maybe your mails have specific words in the title or the senders address is way to weird or the header is getting corrupted in a certain way or and maybe that's your problem: many people are custom filtering your emails as junk/spam.
I am using SendGrid to send email notifications. I have a requirement where I send multiple reminder emails once a day.
Currently, I am facing an issue with this. When the emails are triggered, ideally 5 emails should be sent from the application but instead of that only 1 mail is received. When checked in the logs and SendGrid dashboard it is observed that the emails are triggered but they stay in a Processed state which stops them from being delivered to the respective recipients.
I am not understanding what is this issue about and why is this happening even after receiving success code from SendGrid.
The success code from SendGrid just means that they received the message properly from you. Email is asynchronous, and the SendGrid 200 doesn't mean the message was delivered. In your SendGrid Email Activity, look and see if you have Deferred events for those additional messages; trying to send multiple messages to the same address at the same moment may be causing warmup-based deferrals, until the receiving system trusts you.
I have a pretty weird problem. When I get an order, the order mail is sent. Also all mails relating to the customer account are sent.
However, all notifications of status changes are not sent automatically, even though it is enabled accordingly in System->Configuration->Sales->Sales E-Mails (Set to Yes).
When I check the orders, even completed ones, I get the the note "Customer not informed".
If I let an order go through manually and check the box to send a notification, this notification gets through perfectly.
So the issue is really only the follow up e-mails with status changes. Do you have any idea?
Magento 1.9.0.1