In magento, new order email not working but "Email to Friend" is working. I have set up "store email addresses" also, not working.
Kindly help
You need to setup a magento cron job on the server. this will trigger order emails.
thank you
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Need help - my prestashop sometimes not sending new order admin emails. They are not in the email logs in backoffice, and not in the spam folder in email.
I also noticed a pattern, that for new orders with just numbers in reference email are generating, but i'm not receiving admin emails for orders with random letters in reference, like this:
Other emails, such as order confirmation and payment confirmation are generating for every order and they are received by customers.
Is there any way to change this order reference to just numbers or any other way to deal with email problem?
Have you tried installing module named "Email Alerts". You can install this module and you can setup notification accordingly.
Hope this helps you !!! :)
Here is the module links:
https://www.dropbox.com/s/is666weeq6qhcug/mailalerts.zip?dl=0
https://github.com/PrestaShop/mailalerts
I'm working in a magento 2. Requirement is to send email on to every new sign up of a client. I have created new template of email and added this template in Configuration->Customer-> Customer Configuration. Also cleared the cache after save config in email. But after all these changes Email is not sending to customer.
Please keep in mind that I'm a beginner and working for the first time in magento 2. So answer briefly please.
Check your spam mail, it might be there. For me this was happening in Gmail.
I am using prestashop 1.6 and mail alerts (last version) but it is not working. I guess it´s an issue with the hosting.
What did I do?
Under Preferences->Store Contacts->Shop I´ve checked the email, the email is correct.
Advanced Parameters->E-mail->TEST YOUR EMAIL CONFIGURATION->Send a test email, and it worked, but only using SMTP
I have sent an email via the contact form (as a test customer) to Webmaster and to Customer Service and but neither are received in my mail.
Made a new purchase as a test customer with a valid email address, but any mail is received in my mail
I also talked with my host company and they say that the test mail is working it must be a problem with prestashop and the module mail alerts!
I don´t know what to do, any help please?
Thanks a lot!
Thank you!
Finally, I fixed following https://www.prestashop.com/forums/topic/556808-solved-mailalerts-360-does-not-send-mail-to-vendor-seller/
I am not getting admin order confirmation email after the successful payment. I am getting payment notification from sisow but not from website. Customer is receiving confirmation email but not admin. I am new in prestashop and didn't find any solution.
Please suggest me to make it working.
To receive emails as admin you need to enable one module named "Email Alerts". Enable this module and configure this module. You will see all the setting here. Go through that and set it up accordingly. You can add multiple email ids to receive notifications.
Hope this helps you !!! :)
Also, make sure that you have properly configured in settings like:
Advance Preferences -> E-mail
It's highly recommended to use SMTP instead of mail() function.
Install the module "Mail alerts" to your prestashop project.
It solved my problem for the version 1.6.1.5
i think i got the trick : copy all emails in modules/mailalerts/lang.
should have the same in EN and YOUR LANG.
Also copy in /themes/same_path
I am currently developing a eCommerce website in magento. I am almost done with all the process. But still I am not finding a way to get order email notifications both by customers and admin.
You need to check email addresses in Configuration > General > Store Email Addresses
You need to check email template in system -> transactional emails.
if you have set email template "forgot admin password" then you need to check variables in template.